Motive vs. Verizon Connect

Motive makes it easy to just plug the ELD and dashcams in, connect via bluetooth and have the driver up and running quickly. The interface is user friendly and even the most technologically challenged driver is able to make use of the application with ease. Training time on the ELD has been cut to less than an hour, versus multiple hours with competitors.

Incentivized

The interface is great, but the required installation is too long and too involved for the average owner operator. It is great for a large company that wants a fleet wide product, but to use on a small business it is too cumbersome and requires too much training. Also setting up a time to install the product can be time consuming and bothersome. The product is excellent and the app is great, but getting to that is what takes a few points off.

Incentivized

• AI event detection is top notch (We trialed side by side with Samsara)
• Tech forward. Motive is moving in the right direction and they deploy a lot of resources to get them there. Their road map is why we partnered with them.
• Motive are true partners. From flexibility and support on the trial to contract negotiations, through implementation we have really been given the white glove treatment. It really is hard for me to say anything negative about my experience.

Incentivized

• Tracking vehicle maintenance because it's easier for me to track maintenance with the software than the employees.
• Track the installer's location. Saves time being able to route an installer to a needed job.
• Daily Routing, we don't use this, but I sure wish we did.

Incentivized

• I had issues with adding another company to my fleet to track them while they were driving for my company.
• I had issues when I first started using Motive with the install. Motive assisted with a talk through method, but it still didn't work. I ended up taking the truck to the shop 3x before they figured out the problem. So, I would like to see Techs nearby to assist with technical issues.

Incentivized

• Contractor install is very cumbersome, inconvenient, and causes downtime.
• Tracking had lots of unexplained glitches, thousands of miles added and lost to various trucks out of nowhere.
• Customer Service is quick to "open a case" on any issues, but lacks follow-up and solutions.
• Lots of problems are "sent to development."

Incentivized

Base on the review if other points wick fulfilled, and the price will not increase because the competition is big, and catching up in systems too.

Incentivized

When signing into Motive upon entering and starting motor vehicle, the app and the transmitting unit pair immediately. Once paired it is extremely easy and efficiently started to populate the necessary unit information. Then entering the Work Order info is seamlessly entered to the E- log. Doing the pre and post vehicle checks is completed quite accurately.

Incentivized

We have had a couple of issues with some GPSs not working properly. One is down right now, and we have to get it replaced because the GPS has already stopped working. Another was a cord issue. Otherwise, they have been working great with no issues.

Incentivized

Even after using the product for multiple years, Motive continues to have follow-up calls with us to ensure we are taking full advantage of the functionality offered, to show us new tools and modules that are being released, and to help solve any issues or troubleshooting that may be required.

Incentivized

Verizon Connect has great customer service. Our account manager has always replied quickly to any inquiries of mine and has been very knowledgeable and reliable. Drivers who've occasionally needed to call into the customer service helpline have quickly had their questions answered and problems resolved. All reports I've received from them about their experiences have been positive, stating that the Verizon Connect employees have been courteous and helpful, resolving their issue quickly and efficiently.

Incentivized

Trainer was hard to understand but very knowledgeable in my needs.

Incentivized

The last device we got had a $10 increase, this feature can make customers upset and send them to the competition.

Incentivized

The ease of use and features Motive had to offer were hands down a better product. We work with the Motive team providing feedback and constantly feel as if we are building the product with them rather than working with what we have.

Incentivized

Verizon Connect Reveal seemed to have all the services rolled into one nice package, and a reasonable price. If everything worked 95% percent of the time, it would work exactly as we needed. We were looking for fleet tracking, vehicle maintenance scheduling, vehicle tracking, driver safety tracking with AI alerts (smoking, distraction, tailgating, etc.), geofencing, and tracking for our non-powered assets (heavy equipment), all with an online and mobile interface. This system would hit all those marks and more - IF it worked... In my experience, the problem is it only works part of the time. In my experience, trackers will go days and weeks with no updates, the camera systems will go offline on a weekly basis (in order to reset, you have to take 2x screws out of the camera, remove from the windshield dock, let it discharge for 30 minutes, and then re-install...) and our non-powered asset trackers are going weeks on end with no reporting... The exact opposite of what is needed from this system.

• The speeding data allowed us to create a speeding policy almost a year ago. We went from 5-10 drivers/week "breaking" our policy to 0-2 drivers/week "breaking" it. We have also noticed fewer challenging braking events due to fewer drivers speeding.
• On more than one occasion, the video footage has saved us after the accident. In one instance, I was able to send the camera footage to the Trooper while on the scene of the accident, clearing us from any wrongdoing before the police even left the scene.

Incentivized

• End to end food safety - We are now able to see the storage temperature of food products from our production facility, to transit, to remote locations.
• Vehicle visibility - Verizon Connect allows us to see if any of our vehicles has gone off course or stopped unexpectedly, which increases employee safety.

Incentivized