Verizon Connect

In my opinion, complete scam of a company and, absolute worst customer service. I feel so sorry for the employees they must get abuse, after trying to cancel my account for a year I still can't and it seems no one even knows how. In my experience, you can't even cancel an account. how do you expect to have a reliable product they just keep adding on more fees even after 3 year contract ends. I cant imagine they stay in business much longer. I suggest, Do not ever be a customer, auto renew contracts.

• Tracking vehicles but, in my experience, it doesn't work

• For me, Only negative

I have a total of 9x vehicle cameras/trackers and 3x non-powered assets for my firm from Verizon Connect Reveal.

I have had this service for less than 6 months; the first 1-2 months, everything seemed to function correctly, tracking and camera alerts.

The past 3-4 months have been a complete nightmare. The cameras will go offline constantly - We have had 3rd party techs (sent by Verizon) out multiple times to "fix" them... They just power them down and re-install and reset. This works for 1-2 weeks and then they go back offline.

The trackers, over the past month, will no longer work consistently, some of the vehicles will not provided updates for days to weeks.

The biggest issue I have with all of this is Verizon Connect/Reveals COMPLETE lack of customer service. As soon as these issues started, I reached out... in my experience, it would take weeks to get even a response from the Repair Department.

My "Customer Service Managers" that were assigned (2x of them) have still not responded - in my experience, I have emailed them each 10+ times to date, and literally no response in any way, shape, or form.

My Verizon Business Rep has been the only help; she continues to submit requests to management, escalation requests, customer support, and other departments to get some type of answer. However, many times, when I get responses from this, they are generic and do not fix the issue.

In my experience, I have also never been offered any type of credit/assistance with a service that I pay north of $ 300 a month for and have been able to actually use less than 50%... I am at my wit's end and EXTREMELY disappointed with the service, and the complete lack of support... I realize now I should have done more reading online, seeing a lot of other firms having similar issues.

It looked like a great system; it checked all the boxes for what we needed - But considering it doesn't work over half the time, I feel I am now being forced to figure out how to cancel/terminate my contract and now invest time into finding another system, and having all my vehicles brought back in and re-outfitted.

• Fleet Maintenance
• Fleet Tracking
• Asset Tracking
• Geofence Alerts
• Driver Safety Alerts

• Negative impact with the amount the system has been down since installation, it has provided little to no consistent feedback on our vehicle and equipment locations.
• Negative impact with time needed to troubleshoot, schedule with techs and lack of function.
• Negative impact with the amount we have paid to date with a less than 50% use of the service.
• Negative impact where we now have to find another service that will work.

Verizon connect was able to track all equipment with a monitoring system directly connected to the engine. It was very good when the new ELD mandate was started in 2017. It was able to track all equipment through an online interface and made the tracking simple. The app for the drivers helped them track hours and breaks as required by DOT.

• GPS tracing
• ELD logging
• easy to use app

• It is expensive and has long contracts
• Great tracking and cannot be removed by driver
• Cumbersome to install

Motive (previously KeepTruckin)

Verizon our fleet management provider

• none

• Extremely negative impact and ROI as the time trying to get support kills any product benefit

I have Verizon Connect on my vehicle as I like the ability to track it and always know where it is for safety purposes. There are a lot of features and services with the Connect but knowing the exact location is my #1 focus. It also gives a handful of analytics that help the company know about what the vehicle is doing besides obviously knowing where it is.

• Location
• Real Time Stats.
• Speed

• Gives the vehicles a longer life being able to maintain the maintenance.
• Being able to address any issues that a driver might have.

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