8am™ MyCase vs. Sage Timeslips

It is great for taking credit card payments, managing calendars, sharing and accepting document uploads and maintaining digital files. The app is better than nothing, however is vastly inferior to the web version. The time entries should show on the first screen whether they are marked as billable or non-billable without having to enter each specific time entry

Incentivized

The system has streamlined our billing process and made tracking our accounts receivable and billable time easy.

Incentivized

• Securely transfer documents to and from clients and opposing counsel
• text messaging with clients and other contacts
• Managing our office calendar with color coding for different office personnel
• Taking and adding our credit card payments
• Maintaing our digital files in the cloud allowing us to access them from anywhere at anytime

Incentivized

• Timeslips makes it easy to open new matters.
• It is easy to enter firm billing and expenses into Timeslips.
• It is easy to determine how much has been billed for specific cases.
• It is easy to run pre-bills and to finalize billing.
• Timeslips has good customer service for when there are specific questions or issues.

Incentivized

• Time Entries should show as billable and non-billable without the need to open each time entry to see if it is billable or not
• The app should allow searching for text messages just as the web version does
• The app should allow searching for files just as the web version does

Incentivized

• It could be a bit more "user-friendly" by having a tips or help area to click on.
• It is a bit costly on start up and you still have to pay for upgrades.

Incentivized

I don't personally handle whether or not we renew our subscriptions to platforms but it's very integral to our work so I doubt we'd get rid of it

Incentivized

It is so easy to use. We've had multiple people join our team and they don't have any issues using it right away. It's also easy to use new features as they're developed. I think everyone should have and use a simple case management platform, and MyCase is my usual recommendation.

Incentivized

Years ago, they were very supportive. They tend to address issues, but they aren't very communicative when dealing with feedback. They just add new features suddenly. There aren't many issues with our platform, so we don't have many questions now, but years ago, we did have some issues that needed to be addressed and then they were much more responsive.

Incentivized

I have not had to use Timeslips support, but I know our Office Manager has had to use them from time to time. She reports that they are quite helpful, but are always suggesting we purchase an upgrade to our current program.

Incentivized

We love the program.

Incentivized

None. This thing is a no brainer for a small law firm.

Incentivized

Prior to using MyCase, my firm relied on AbacusLaw for its CRM program. I have also used Amicus Attorney prior to that. AbacusLaw and Amicus Attorney were local area network programs using an onsite computer server. I started using MyCase so that I would have an entire cloud-based legal CRM program. At the time its best competitive feature was that the program was entirely cloud-based and that online retrieval of documents and client contact information was easily retrievable. The best contribution of these features is not just improving team collaboration, but improving efficient communication with clients by allowing them online access to their case file and secure communication with the client portal. Our Intake staff uses Clio Grow as a CMS (Contact Management System) despite some intake features being added my MyCase in the past year. Clio Grow has a Kanban board interface to manage incoming leads and improve intake team collaboration. MyCase's intake feature is new and less robust and intuitive to use compared to Clio Grow (formerly Lexicata). From the beginning, G Suite has always been an integral tool for email and calendar management. MyCase offers email and calendar support but G Suite is easiest to use on multiple platforms and hardware devices compared to MyCase.

Incentivized

Neither Chrome River or QuickBooks have the same functionality as Timeslips. I have used both programs and Timeslips is by far the better choice.

Incentivized

• Organization: I know where to go for my case details
• Efficiency: I just leave a window open on one screen logged into mycase and I can instantly modify/update matter details
• Billing: integrated credit card payments/invoice updating is nice. Invoicing is a lot easier than prior platforms I used given you can email the invoice out directly from the platform, and see when it has been viewed.

Incentivized

• Over the years it has been worth its weight in gold - huge return over cost
• The biggest negative occurred within the past year in that one was required to acquire an annual license raising the annual cost, but not to the point where it becomes cost ineffective.

Incentivized