TrustRadius: an HG Insights company

SurveyLab vs. Qualtrics XM for Customer Frontlines

Save this comparison

Save this comparison

SurveyLab

5 Reviews and Ratings

Qualtrics XM for Customer Frontlines

16 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SurveyLab

    Score9.7 out of 10
    		N/ASurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…N/A

    Qualtrics XM for Customer Frontlines

    Score8.9 out of 10
    		N/ASoftware to surface customer friction and guide frontline teams in the moment to better serve clients. Designed to improve processes, products, and digital properties, as well as increase customer lifetime value. The flagship Qualtrics Frontline Digital CX is a customer journey management solution, used to design, visualize, and orchestrate digital experiences that are optimized for the metrics that matter most to a business.N/A
    Pricing
    SurveyLabQualtrics XM for Customer Frontlines
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SurveyLabQualtrics XM for Customer Frontlines
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    SurveyLabQualtrics XM for Customer Frontlines
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of SurveyLab and Qualtrics XM for Customer Frontlines
    Feature
    SurveyLab
    8.5
    1 Ratings
    Qualtrics XM for Customer Frontlines
    -
    Ratings
    Survey templates7.31 Ratings00 Ratings
    Themes9.11 Ratings00 Ratings
    Custom logo/branding9.11 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of SurveyLab and Qualtrics XM for Customer Frontlines
    Feature
    SurveyLab
    8.8
    1 Ratings
    Qualtrics XM for Customer Frontlines
    -
    Ratings
    Changes to live survey9.11 Ratings00 Ratings
    Question design help8.21 Ratings00 Ratings
    Multiple question types9.11 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of SurveyLab and Qualtrics XM for Customer Frontlines
    Feature
    SurveyLab
    9.1
    1 Ratings
    Qualtrics XM for Customer Frontlines
    -
    Ratings
    Survey logic flexibility9.11 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of SurveyLab and Qualtrics XM for Customer Frontlines
    Feature
    SurveyLab
    8.5
    1 Ratings
    Qualtrics XM for Customer Frontlines
    -
    Ratings
    Response tracking7.31 Ratings00 Ratings
    Data export8.21 Ratings00 Ratings
    Standard reports9.11 Ratings00 Ratings
    Custom reports9.11 Ratings00 Ratings
    Analytics9.11 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of SurveyLab and Qualtrics XM for Customer Frontlines
    Feature
    SurveyLab
    8.6
    1 Ratings
    Qualtrics XM for Customer Frontlines
    -
    Ratings
    Access controls8.21 Ratings00 Ratings
    Compliance9.11 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of SurveyLab and Qualtrics XM for Customer Frontlines
    Feature
    SurveyLab
    9.1
    1 Ratings
    Qualtrics XM for Customer Frontlines
    -
    Ratings
    Vendor-offered crowdsourcing9.11 Ratings00 Ratings
    Respondent restrictions9.11 Ratings00 Ratings
    User Ratings
    SurveyLabQualtrics XM for Customer Frontlines
    Likelihood to Recommend
    9.1
    (1 ratings)
    8.2
    (1 ratings)