Customer satisfaction measuring with best analitics
Pros
- They have great support that always will help you.
- MySurveyLab is very flexible. Some things can be done in several ways.
- They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
- Collectors add flexibility to surveys. You can collect surveys from a few different source at once
- They have a mobile application that can collect responses offline(!)
Cons
- Summary export in Excel could be nicer.
- Tags in the left menu could be more intuitive.
Return on Investment
- With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
Alternatives Considered
Qualtrics and SurveyMonkey
Other Software Used
HubSpot CRM, Hotjar
