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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    N-able MSP Manager

    Score10 out of 10
    N/AN-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…N/A
    Pricing
    N-able MSP Manager
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    N-able MSP Manager
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    N-able MSP Manager
    Considered Both Products
    N-able
    Chose N-able MSP Manager
    I want to be clear. I did not choose MSP Manager, it was thrown at me, purchased by someone who did not understand how bad this tool was. I have used other ticket systems, Remedy, Spiceworks, and ServiceNow. Those all work, and do a lot of things this can't. We have to …
    Incentivized
    Chose N-able MSP Manager
    The most important factor was integration with my RMM, so once I chose SolarWinds RMM, MSP Manager was the obvious choice.
    Incentivized
    Chose N-able MSP Manager
    MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    N-able MSP Manager
    Likelihood to Recommend
    4.0
    (4 ratings)
    Support Rating
    3.9
    (2 ratings)