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Blackbaud Raiser's Edge NXT vs. Neon CRM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Raiser's Edge NXT

    Score8.1 out of 10
    N/ARaiser's Edge NXT is cloud fundraising and constituent relationship management software from Blackbaud.N/A

    Neon CRM

    Score9 out of 10
    Small Businesses (1-50 employees)
    Neon CRM is a constituent management platform designed for nonprofits and membership associations. Its relationship-focused system offers a comprehensive view of supporters and members, to enable more engagement and revenue. It can be used to manage fundraising campaigns, events, communications, and it offers reporting tools to give stronger insights into the user's organization. It automates processes like email marketing, workflows, volunteer management, and payment processing so that users…

    $99

    per month

    Pricing
    Blackbaud Raiser's Edge NXTNeon CRM
    Editions & Modules
    No answers on this topic
    Essentials
    $99
    per month
    Impact
    $199
    per month
    Empower
    $399
    per month
    Offerings
    Pricing Offerings
    Blackbaud Raiser's Edge NXTNeon CRM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeRequiredOptional
    Additional Details—All plans include unlimited system users, unlimited records, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon CRM designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on the organization's revenue.
    More Pricing Information
    Community Pulse
    Blackbaud Raiser's Edge NXTNeon CRM
    Considered Both Products
    Blackbaud
    Chose Blackbaud Raiser's Edge NXT
    We converted to Raiser's Edge and Raiser's Edge NXT by using several platforms to patchwork together the tools we needed/wanted. Blackbaud had everything we wanted in one tool and was tailored to support nonprofits like ours. Today, the Blackbaud database still functions …
    Incentivized
    Chose Blackbaud Raiser's Edge NXT
    We used NEON briefly a number of years ago for our Charter School database. We chose to stay with Blackbaud for our main database because (at the time) there wasn't a reason to move- we were happy with the quality of the product and had decent experiences with customer service. …
    Incentivized
    Chose Blackbaud Raiser's Edge NXT
    Neon didn't have the membership capabilities as promised for membership batching. Salesforce - we will be taking another look at it. We have multiple revenue sources (lodging, education programs, retail) and really need a solution where we can record all revenue, not just …
    Incentivized
    Neon One, LLC
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Blackbaud Raiser's Edge NXTNeon CRM
    Communications and Marketing
    Comparison of Communications and Marketing features of Blackbaud Raiser's Edge NXT and Neon CRM
    Feature
    Blackbaud Raiser's Edge NXT
    6.2
    23 Ratings
    Neon CRM
    1.2
    2 Ratings
    Constituent engagement and marketing6.723 Ratings1.52 Ratings
    Social listening5.38 Ratings1.01 Ratings
    Digital advocacy enablement6.88 Ratings1.01 Ratings
    Reporting and Analytics
    Comparison of Reporting and Analytics features of Blackbaud Raiser's Edge NXT and Neon CRM
    Feature
    Blackbaud Raiser's Edge NXT
    7.2
    26 Ratings
    Neon CRM
    1.8
    2 Ratings
    Reporting and data visualization7.426 Ratings1.02 Ratings
    Wealth screening7.121 Ratings2.62 Ratings
    Fundraising and Events
    Comparison of Fundraising and Events features of Blackbaud Raiser's Edge NXT and Neon CRM
    Feature
    Blackbaud Raiser's Edge NXT
    6.5
    23 Ratings
    Neon CRM
    1.4
    2 Ratings
    Online donation options7.722 Ratings3.12 Ratings
    Event registration and ticketing6.923 Ratings1.01 Ratings
    Text and phone donations5.76 Ratings1.01 Ratings
    Volunteer shift management5.55 Ratings1.01 Ratings
    Mobile event check-in6.89 Ratings1.01 Ratings
    Security and Platform
    Comparison of Security and Platform features of Blackbaud Raiser's Edge NXT and Neon CRM
    Feature
    Blackbaud Raiser's Edge NXT
    7.3
    25 Ratings
    Neon CRM
    1.5
    2 Ratings
    Role-based user permissions8.125 Ratings2.62 Ratings
    Mobile access6.521 Ratings1.01 Ratings
    Integrations7.422 Ratings1.01 Ratings
    User Ratings
    Blackbaud Raiser's Edge NXTNeon CRM
    Likelihood to Recommend
    8.0
    (453 ratings)
    1.0
    (12 ratings)
    Likelihood to Renew
    8.2
    (56 ratings)
    1.0
    (1 ratings)
    Usability
    7.0
    (41 ratings)
    1.0
    (1 ratings)
    Availability
    10.0
    (7 ratings)
    -
    (0 ratings)
    Performance
    10.0
    (15 ratings)
    -
    (0 ratings)
    Support Rating
    4.5
    (63 ratings)
    1.0
    (3 ratings)
    In-Person Training
    10.0
    (13 ratings)
    -
    (0 ratings)
    Online Training
    7.7
    (209 ratings)
    -
    (0 ratings)
    Implementation Rating
    5.0
    (21 ratings)
    4.0
    (1 ratings)
    Configurability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.5
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    10.0
    (3 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (5 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    7.5
    (4 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (4 ratings)
    -
    (0 ratings)