uContact by Net2Phone vs. Webex Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 uContact by Net2Phone | Score7 out of 10 | N/A | net2phone's cloud & omnichannel CCaaS solution, uContact (based on the former Integra product which net2phone acquired in March of 2022), helps contact centers to manage all voice and digital interactions, across all channels, from the same screen. It helps to streamline agents' work into a more organized platform to support customer interactions. | $49.99 per month per seat |
 Webex Contact Center | Score9 out of 10 | N/A | Cisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents. | N/A |
| uContact by Net2Phone | Webex Contact Center | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | $1,400 one-time fee per installation | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| uContact by Net2Phone | Webex Contact Center | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| uContact by Net2Phone | Webex Contact Center | |
|---|---|---|
| Likelihood to Recommend | - | 8.8 |
| Likelihood to Renew | - | 8.2 |
| Usability | - | 8.5 |