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NetFortris (discontinued) vs. Sprinklr Service

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NetFortris (discontinued)

162 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NetFortris (discontinued)

    Score6.4 out of 10
    Mid-Size Companies (51-1,000 employees)
    		NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    NetFortris (discontinued)Sprinklr Service
    Editions & Modules
    Hybrid Premise Purchase
    Varies
    Varies
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    NetFortris (discontinued)Sprinklr Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    NetFortris (discontinued)Sprinklr Service
    Cloud PBX
    Comparison of Cloud PBX features of NetFortris (discontinued) and Sprinklr Service
    Feature
    NetFortris (discontinued)
    7.8
    90 Ratings
    Sprinklr Service
    -
    Ratings
    Hosted PBX7.058 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)6.046 Ratings00 Ratings
    User templates6.82 Ratings00 Ratings
    Call reports9.078 Ratings00 Ratings
    Directory of employee names10.078 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of NetFortris (discontinued) and Sprinklr Service
    Feature
    NetFortris (discontinued)
    7.4
    94 Ratings
    Sprinklr Service
    -
    Ratings
    Answering rules7.089 Ratings00 Ratings
    Call recording7.067 Ratings00 Ratings
    Call park6.073 Ratings00 Ratings
    Call screening8.067 Ratings00 Ratings
    Message alerts9.078 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of NetFortris (discontinued) and Sprinklr Service
    Feature
    NetFortris (discontinued)
    7.5
    55 Ratings
    Sprinklr Service
    -
    Ratings
    Video conferencing7.017 Ratings00 Ratings
    Audio conferencing8.054 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of NetFortris (discontinued) and Sprinklr Service
    Feature
    NetFortris (discontinued)
    9.0
    55 Ratings
    Sprinklr Service
    -
    Ratings
    Mobile app for iOS9.046 Ratings00 Ratings
    Mobile app for Android9.033 Ratings00 Ratings
    Contact Center Software
    Comparison of Contact Center Software features of NetFortris (discontinued) and Sprinklr Service
    Feature
    NetFortris (discontinued)
    -
    Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard00 Ratings8.02 Ratings
    Validate callers00 Ratings6.02 Ratings
    Outbound response00 Ratings6.02 Ratings
    Call forwarding00 Ratings7.02 Ratings
    Click-to-call (CTC)00 Ratings8.01 Ratings
    Warm transfer00 Ratings8.02 Ratings
    Predictive dialing00 Ratings5.02 Ratings
    Interactive voice response00 Ratings8.02 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings7.02 Ratings
    Call tracking00 Ratings7.02 Ratings
    Multichannel integration00 Ratings8.02 Ratings
    CRM software integration00 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of NetFortris (discontinued) and Sprinklr Service
    Feature
    NetFortris (discontinued)
    -
    Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing00 Ratings7.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings7.02 Ratings
    Quality management00 Ratings7.02 Ratings
    Call analytics00 Ratings8.02 Ratings
    Historical reporting00 Ratings10.01 Ratings
    Live reporting00 Ratings8.02 Ratings
    Customer surveys00 Ratings8.02 Ratings
    Customer interaction analytics00 Ratings8.02 Ratings
    User Ratings
    NetFortris (discontinued)Sprinklr Service
    Likelihood to Recommend
    7.0
    (108 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    8.8
    (16 ratings)
    7.5
    (7 ratings)
    Usability
    7.6
    (8 ratings)
    9.0
    (4 ratings)
    Availability
    8.0
    (4 ratings)
    9.9
    (3 ratings)
    Performance
    8.0
    (2 ratings)
    9.9
    (3 ratings)
    Support Rating
    9.1
    (7 ratings)
    9.1
    (10 ratings)
    In-Person Training
    8.0
    (2 ratings)
    10.0
    (1 ratings)
    Online Training
    7.2
    (4 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.8
    (4 ratings)
    9.0
    (2 ratings)
    Configurability
    9.7
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.1
    (2 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)