NETSCOUT nGeniusONE vs. PingPlotter

It’s best for troubleshooting issues that require a packet level analysis. By having source/destination you can have a view into how the packets are traversing the network. If alerts/baselines are set up it can help identify something out of the norm. Very useful for VoIP applications as well. Would not recommend for small scale environments.

Incentivized

The best scenario and best results are seen when the path does not reuse the same device for the "next hop". It is less well suited in situations where the path is being tricked by the re-use of devices for the next interface. This is seen required in many networks where the proper type of connection is not on an end device and the core device is used to provide a fiber to copper sort of "pass-through" connection.

Incentivized

• The graphical interface has to be the key benefit of NetScout. I am more of a packet analyzer but the interface gives the upper levels easier view into the network.
• The breakdown of sites is useful.
• The ability of the break the traffic down and go into the packet analyzer straight from the graphical interface. Saves a lot of time writing filters with just simple clicks.

Incentivized

• Monitor traffic in network
• Measure stops when contacting network locations such as websites
• Measures the lag and latency it takes to contact network locations
• Gives you both induvidual measurements as well as good oversight
• identifies when network lag or disconnect occurs

• Better access to resources
• Pricing in this niche market is very high, hard for the little guy to take advantage of these solutions

Incentivized

• Its a little confusing to see which targets are currently running pings and which ones are displayed in the plots.
• Starting and stopping pings requires a right click and that would be better with a play/pause button I think.
• Ability to drag and drop the graphs to reorder them.
• more columns to show which targets are running and which are displayed. Currently this is done with symbols so you cant sort by just the running targets for example I've found.

Incentivized

It provides a lot of useful information, but it's not always easy/intuitive to find it. It really needs to get a fully functional API integrated to support automation and integration with other monitoring and analytics tools to enable faster decision making. On the other hand, it gathers a lot of useful information from complex networks that are useful for capacity management and faster incident isolation and resolution.

Incentivized

I installed it and it just started working. I realized I could then tweak it to show what I needed but didn't have to spend a long time configuring it before use, editing YAML files etc. Maybe that's fine for a network professional, but I only need this software if something goes wrong, and then need it to work quickly out of the box.

Incentivized

We have a dedicated OSE who has been very helpful. Besides that, we have little experience beyond this specific model

Incentivized

I have not had much contact with the PingPlotter support, only one time have I went to them and it was a positive experience. The questions I had were answered quickly and professionally. I have no issue with the experience I had with the Support team. This was from before and after the purchase of the product.

Incentivized

NETSCOUT nGeniusONE is the best solution which we have encountered so far. The best part about this is that it can be integrated with various third party tool for more visibility and behavior analysis. The dashboard is loaded with a lot of useful features which gives the complete trend analysis of connectivity loss and network flaps and helps to identify the critical sites which is not present in other technology solution. This is an incredible network performance monitoring tool

Incentivized

PingPlotter has better visualizations and a stronger ability to capture historical data than other tools I've used. This makes it easier to find the root cause by looking back in the log data to find where latency or packet loss occurred.

Incentivized

• NetScout nGeniusONE helps to reduce the time and effort (people to involve) to react on network outages, speed up the investigation progress, and much more quickly to identify the root cause.
• Proactive helps the operation team to identify the underline problems and help the business to take actions before the issue starts to impact the customer's business. Help to reduce the incidents and outages.
• Help the operation teams to better understand the performance and health of the network from a higher level and end to end perspective, improve the efficiency of work.

Incentivized

• Great ROI, troubleshooting time has been reduced by 90%
• Network Discoveries used to take 2 to 3 hours and were inconsistent - now it is a matter of minutes
• lacks integration into our MSP toolkit, and we now use it as a stand alone product

Incentivized