New Relic vs. Splunk IT Service Intelligence (ITSI)

New Relic

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
New Relic	Score7.9 out of 10	N/A	New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.	$0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Splunk IT Service Intelligence (ITSI)	Score10 out of 10	N/A	Splunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.	N/A

Pricing

New Relic

Splunk IT Service Intelligence (ITSI)

Free (Forever): $0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform: $0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence: $0.50
per month per event (after first 1000 free events per month)
Standard: $99
per month per full user (after first free full user - unlimited free basic users)
Pro: Contact sales team
Enterprise: Contact sales team

No answers on this topic

Pricing Offerings
New Relic	Splunk IT Service Intelligence (ITSI)
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	Yes

No setup fee

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Community Pulse
Key User Insights
	New Relic	Splunk IT Service Intelligence (ITSI)
Considered Both Products	New Relic No answer on this topic	Cisco Vineet Rawat Data Scientist in Information Technology at HCL (Computer Software, 10,001+ employees) Chose Splunk IT Service Intelligence (ITSI) Also BMC BPPM, SolarWinds. ITSI proved to be better in terms of ease of deployment, time to value, ease of adaption by operations team. Administration overhead is minimal & integrations with third-party tools are simple because of availability of free add-ons to talk to any … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	New Relic	Splunk IT Service Intelligence (ITSI)
Likelihood to Recommend	6.6 (128 ratings)	10.0 (27 ratings)
Likelihood to Renew	9.0 (17 ratings)	8.2 (2 ratings)
Usability	8.9 (9 ratings)	10.0 (1 ratings)
Availability	9.1 (3 ratings)	- (0 ratings)
Performance	8.2 (3 ratings)	- (0 ratings)
Support Rating	7.5 (8 ratings)	8.9 (2 ratings)
Implementation Rating	8.0 (10 ratings)	- (0 ratings)
Configurability	9.1 (4 ratings)	- (0 ratings)
Ease of integration	9.1 (2 ratings)	- (0 ratings)
Product Scalability	9.1 (3 ratings)	- (0 ratings)
Vendor post-sale	9.1 (3 ratings)	- (0 ratings)
Vendor pre-sale	7.3 (3 ratings)	- (0 ratings)