New Relic vs. Uptime.com

New Relic

Uptime.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
New Relic	Score 7.9 out of 10	N/A	New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.	$0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Uptime.com	Score 0.0 out of 10	N/A	Uptime.com provides website uptime monitoring, and it provides alert notifications before website issues become downtime outages. Uptime.com also includes reporting on website uptime, page speed, and SLA performance. Real website visitor data can also be used to optimize actual website speed, performance, and experience.	$24 per month

Pricing

New Relic

Uptime.com

Editions & Modules

Free (Forever): $0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform: $0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence: $0.50
per month per event (after first 1000 free events per month)
Standard: $99
per month per full user (after first free full user - unlimited free basic users)
Pro: Contact sales team
Enterprise: Contact sales team

Starter: $24
per month
Essential: $80
per month
Premium: $455
per month
Custom Monitoring Plan: Contact Sales

Offerings

Pricing Offerings
New Relic	Uptime.com
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

Discount for annual pricing (2 months free with annual plan). Discounts also available for educational institutions and nonprofits.

More Pricing Information

Community Pulse
	New Relic	Uptime.com
Considered Both Products	New Relic AY Adarsh YS Frontend Developer Chose New Relic Datadog Incentivized Helpful? Verified User Anonymous Chose New Relic Prometheus, Grafana, Grafana Loki and Elasticsearch Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you … Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic stood out to us primarily because of its all-in one approach, combining APM, infra monitoring, logs and alerts in single platform. Compared to other tools we evaluated, if offered a smoother on boarding experience and required less stitching together of different … Incentivized Helpful? Anubhav Malik CTO Chose New Relic Less expensive than datadog and sentry with almost everything we need. Less effort to set up and maintain than elastic search and kibana so saved a ton on engineering bandwidth which would have otherwise been lost. Incentivized Helpful? Sergiu Cazac Founder Chose New Relic Solarwinds was good until they migrated to a new kind of offering and discounting the old product making it more expensive and less flexible for our specific use-case. The free trial also helped me try and get started without needing to commit. I think right now New Relic is the … Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic is the easiest to adopt, the price is in line with the other tools, and it has the lowest threshold to cross in order to learn the system and the platform. Adopting OpenTelemetry has been helpful in getting data aligned, and their documentation has been sufficient for … Incentivized Helpful? Verified User Anonymous Chose New Relic The New Relic Platform addresses this challenge with the new plugin architecture. Plugins provide a way to monitor each of these technologies, extending the New Relic interface with custom-made dashboards specific to each. They pair the reporting of metrics specific to the … Incentivized Helpful? Verified User Anonymous Chose New Relic every one is using New Relic Incentivized Helpful? Verified User Anonymous Chose New Relic We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and … Incentivized Helpful? GS Greg Smith Lead Developer Chose New Relic New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools … Incentivized Helpful? Verified User Anonymous Chose New Relic At the time, we selected New Relic for the broad coverage it could provide over our landscape. Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic is used by developers and support teams at our organisation - Splunk is used more in security monitoring by our SecOps team - not sure how they might compare doing the same job Incentivized Helpful? Verified User Anonymous Chose New Relic Similar features, the New Relic data ingestion costs are better and UI better as well Incentivized Helpful? Tommy Harke VP, Engineering Chose New Relic New Relic in my opinion is a lot better than a tool like Datadog and Splunk. Cost in my opinion is the biggest concern. Incentivized Helpful? Verified User Anonymous Chose New Relic The overlap is not large, but the one advantage of the speed curve is retention: data is available permanently, which allows you to investigate the hypothesis with data collected before formulating the hypothesis. This has proven very effective for us. Incentivized Helpful? Aman Makwana DevOps Engineer Chose New Relic Dynatrace and Dynatrace Kubernetes Monitoring (Discontinued) Incentivized Helpful? Verified User Anonymous Chose New Relic 10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern Incentivized Helpful? Piyush Goel Senior Vice President - Engineering Chose New Relic New Relic's APM is better than Datadog's. It has better traces and dashboards. The Apdex-based alerts are accurate and work predictably even at a large scale. However, New Relic can become expensive as the volume of data ingested grows. Datadog has better dashboards and … Incentivized Helpful? VR Vishal Ranjan Senior Storage Administrator Chose New Relic PRTG and Nagios are decent products themselves; however, when compared to New Relic, they fell short on all fronts. New Relic provided a wide variety of features that the other tools didn't provide. Adding\removing devices in New Relic was quite easy and can be done with a few … Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently. Incentivized Helpful? Verified User Anonymous Chose New Relic 50/50 Incentivized Helpful? Verified User Anonymous Chose New Relic New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the … Incentivized Helpful? FM Frank Mair Technical Specialist Chose New Relic New Relic had the most comprehensive solution and easier integration path. Incentivized Helpful? Verified User Anonymous Chose New Relic We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, … Incentivized Helpful?	Uptime.com No answer on this topic

Best Alternatives
	New Relic	Uptime.com
Small Businesses	InfluxDB Score 8.8 out of 10	Panda Systems Management Score 9.8 out of 10
Medium-sized Companies	Logz.io Score 7.0 out of 10	ManageEngine ADAudit Plus Score 9.2 out of 10
Enterprises	NetBrain Technologies Score 9.2 out of 10	ManageEngine ADAudit Plus Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	New Relic	Uptime.com
Likelihood to Recommend	6.6 (0 ratings)	- (0 ratings)
Likelihood to Renew	9.0 (0 ratings)	- (0 ratings)
Usability	8.9 (0 ratings)	- (0 ratings)
Availability	9.1 (0 ratings)	- (0 ratings)
Performance	8.2 (0 ratings)	- (0 ratings)
Support Rating	7.5 (0 ratings)	- (0 ratings)
Implementation Rating	8.0 (0 ratings)	- (0 ratings)
Configurability	9.1 (0 ratings)	- (0 ratings)
Ease of integration	9.1 (0 ratings)	- (0 ratings)
Product Scalability	9.1 (0 ratings)	- (0 ratings)
Vendor post-sale	9.1 (0 ratings)	- (0 ratings)
Vendor pre-sale	7.3 (0 ratings)	- (0 ratings)

User Testimonials
	New Relic	Uptime.com
Likelihood to Recommend	It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense. Incentivized AJ Alex Jones Energy Engineer Read full review	No answers on this topic
Pros	Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps. NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards. Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type. ASk AI is great addition that can fetch details you need with natuaral language Incentivized Verified User Anonymous Read full review	No answers on this topic
Cons	Support for SQL like query with more functional features of analysis while viewing distributed tracing. support for very low level specific integration from APIs to classes to functions to piece of code More detailed documentation, as we faced issues while integrating for the first time. Incentivized Ratnesh Chandak Member of Techincal Staff Read full review	No answers on this topic
Likelihood to Renew	I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows. Verified User Anonymous Read full review	No answers on this topic
Usability	New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source. Incentivized Verified User Anonymous Read full review	No answers on this topic
Reliability and Availability	Never observed an outage Incentivized Verified User Anonymous Read full review	No answers on this topic
Performance	Always responsive. Never observed slow page loads Incentivized Verified User Anonymous Read full review	No answers on this topic
Support Rating	The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed Incentivized Piyush Goel Senior Vice President - Engineering Read full review	No answers on this topic
Implementation Rating	The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up. Travis Crowder Systems Engineer Read full review	No answers on this topic
Alternatives Considered	Its covers all the observability aspects as well as giving us more competitive pricing models compared to other providers that's why I like to use New Relic in place of other tools. And also it introduces new Agentic AI features as well as it adopts AI in its RCA. As an observability tool it should reduce the RCA of any problem and New Relic is continuously focusing on that that's why I am preferring New Relic in place of other tools. Incentivized Verified User Anonymous Read full review	No answers on this topic
Scalability	Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless Incentivized Verified User Anonymous Read full review	No answers on this topic
Return on Investment	We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms. We were able to identify our slowest database queries and optimize them for quicker response times. Incentivized Anubhav Malik CTO Read full review	No answers on this topic
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