NextGen Healthcare EHR vs. Opus EHR

For Primary Care and Behavioral Health Providers in the outpatient setting, NextGen Healthcare EHR is the leading solution because of its ease of use, setup, and workflow customization. It has additonal software like Dental and Population modules that are great tie ins to the EHR that make hand offs and other specialties workflows work seamlessly.

Incentivized

As I said before, I couldn't see a lot of the features being good for someone who just runs their own single private practice (just themselves). The biggest feature for me is the ability to "oversee" all documentation as it's completed, and to be able to make sure we are "covered" in every area that documentation serves

• NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
• With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
• I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.

Incentivized

• Ease of Use
• Costs are obvious and transparent
• Expanded Features not included in most EHR
• Artificial Intelligence tools speed up clinical documentation
• Organization for Directors/Supervisors
• A "fair" contract (no scary, hidden stipulations

• NextGen completely misses the mark for ASCs, especially multispecialty.
• NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
• NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.

Incentivized

• Their initial walk through/demo - It's overwhelming
• Not everyone will know how to use it right away like other larger EHR's. There is a small learning curve
• Not great for single therapists, best for small-medium-medium large facilities

The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.

Incentivized

Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Incentivized

Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time

Incentivized

NextGen Healthcare EHR is much faster and more reliable than IMS. We no longer have constant issues with the system being down during clinic. It is also much easier to navigate and for new employees to learn. We did not have training options or knowledge base available in the previous system.

Incentivized

I just felt it was a good balance of being "down to earth" but extremely capable. It seemed like a product designed from the ground up, from people who have actually dealt with the challenges of using technology within a facility, rather than from a computer expert who tried to learn about our application and apply typical solutions that don't work as well as they thought

• electronic payment posting has saved us many man hours each and every month
• the ability to be able to code an encounter and upload to a clearing house in a matter of minutes has been a real time saver to our practice
• one task that has saved us much time without error is the check in check out process

Incentivized

• Quality outcomes measurement for insurance rate increases
• Therapists that are great with clients, are also now great with documentation (AI tool)
• I don't have to "hunt" through documentation to make sure everything is completed on time.
• I don't have to explain a bunch of hidden costs to our executive team.