NextGen Healthcare EHR vs. RXNT

For Primary Care and Behavioral Health Providers in the outpatient setting, NextGen Healthcare EHR is the leading solution because of its ease of use, setup, and workflow customization. It has additonal software like Dental and Population modules that are great tie ins to the EHR that make hand offs and other specialties workflows work seamlessly.

Incentivized

I believe it is best suited for organizations that wish to utilize all of the available tools within the system. I do not believe it is well suited for organizations that lack a deep understanding of the revenue cycle process or individuals who try to cut corners in managing accounts receivables. It works extraordinarily well in situations where one will take the time to set up all the available tools, test them, and make them part of their workflow.

Incentivized

• NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
• With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
• I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.

Incentivized

• Patient portal, communications with patients and an easy to use platform for communciation.
• Auto posting features and claim scrubbing tools.
• Claim management and the ability to easily work to correct claims errors, rejections, and denials.
• Easy customizable reporting tools for administrative analysis on our perfromance.

Incentivized

• NextGen completely misses the mark for ASCs, especially multispecialty.
• NextGen EHR constantly struggles with UDS reporting based on the EHR documentation.
• NextGen EHR struggles to compete because of automation. Most practices want to be dexterous, but it's not sustainable as we look to AI and automation.

Incentivized

• The ads are very annoying and distracting. I would like to see these removed.
• Sometimes when using the prescribing feature, the list of meds is unscrollable. This is likely a glitch that could be fixed.
• Same thing after choosing a pharmacy. The preview page of Rx is unscrollable, making it impossible to see all of them. Would like to see this fixed as well.
• Would like to be able to add more templates under the macros but it is not clear how to do this.

Incentivized

This is exactly what we needed and I can’t think of of another system that can give us better service and customer support for a better price.

Incentivized

The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.

Incentivized

Having used other systems, there are still items I would like to see added to this platform. Additional forms, understanding of how to load those forms into the system. Ability for clients to access those forms. And the ability to upload forms that are coming in externally. This would be helpful.

Incentivized

We have not had any issues being able to connect.

Incentivized

Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going

Incentivized

No issues at all. We could not be happier with this system

Incentivized

Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time

Incentivized

Super quick response to any questions I have had

Incentivized

Gabrielle and all the rest of our trainers were great!

Incentivized

It was fantastic! The training was easy and everyone was very helpful and knowledgeable throughout the whole process

Incentivized

NextGen Healthcare EHR is much faster and more reliable than IMS. We no longer have constant issues with the system being down during clinic. It is also much easier to navigate and for new employees to learn. We did not have training options or knowledge base available in the previous system.

Incentivized

RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated version...you might need a magnifying glass especially if you are using on a laptop. I love the larger font and overall appeal of RXNT much better

Incentivized

It fits our needs perfectly

Incentivized

• electronic payment posting has saved us many man hours each and every month
• the ability to be able to code an encounter and upload to a clearing house in a matter of minutes has been a real time saver to our practice
• one task that has saved us much time without error is the check in check out process

Incentivized

• I've only been using for 2 mo so I can't answer this quite yet.
• I do know that the cost is much more affordable and an excellent value for the cost.
• I am a single provider practice so I have had to learn the admin side and the provider side which has been a challenge at times.

Incentivized