Five9 vs. Nextiva Contact Center
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Five9 | Score8.4 out of 10 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | $119 per month |
 Nextiva Contact Center | Score9.7 out of 10 | N/A | Nextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs. | $129 per month per user |
| Five9 | Nextiva Contact Center | |||||||||||||||
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | — | ||||||||||||||
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| Workforce Optimization (WFO) |
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| Five9 | Nextiva Contact Center | |
|---|---|---|
| Likelihood to Recommend | 6.5 | 9.7 |
| Likelihood to Renew | 10.0 | 9.7 |
| Usability | 9.0 | 8.6 |
| Availability | 9.0 | - |
| Performance | 8.0 | - |
| Support Rating | 9.0 | 8.0 |
| Online Training | 10.0 | - |
| Implementation Rating | 10.0 | - |
| Configurability | 9.0 | - |
| Contract Terms and Pricing Model | 8.0 | - |
| Ease of integration | 9.0 | - |
| Product Scalability | 9.0 | - |
| Professional Services | 9.0 | - |
| Vendor post-sale | 8.0 | - |
| Vendor pre-sale | 8.0 | - |