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Nextiva Contact Center vs. NiCE CXone Mpower

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Nextiva Contact Center

64 Reviews and Ratings

NiCE CXone Mpower

948 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    		N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    NiCE CXone Mpower

    Score8.9 out of 10
    		N/ANICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics.

    $71

    per month per user

    Pricing
    Nextiva Contact CenterNiCE CXone Mpower
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    CXone Mpower Digital Agent
    $71
    per month per user
    CXone Mpower Voice Agent
    $94
    per month per user
    CXone Mpower Omnichannel Agent
    $110
    per month per user
    CXone Mpower Essential Suite
    $135
    per month per user
    Cxone Mpower Core Suite
    $169
    per month per user
    CXone Mpower Complete Suite
    $209
    per month per user
    CXone Mpower Ultimate Suite
    $249
    per month per user
    Offerings
    Pricing Offerings
    Nextiva Contact CenterNiCE CXone Mpower
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Nextiva Contact CenterNiCE CXone Mpower
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and NiCE CXone Mpower
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    NiCE CXone Mpower
    9.4
    582 Ratings
    Agent dashboard9.542 Ratings9.2560 Ratings
    Validate callers9.640 Ratings9.6472 Ratings
    Outbound response9.740 Ratings9.5491 Ratings
    Call forwarding9.741 Ratings9.3444 Ratings
    Click-to-call (CTC)9.034 Ratings9.2404 Ratings
    Warm transfer9.439 Ratings9.8532 Ratings
    Predictive dialing9.026 Ratings9.6318 Ratings
    Interactive voice response8.931 Ratings9.5377 Ratings
    REST APIs9.324 Ratings9.3302 Ratings
    Call scripts9.523 Ratings9.2323 Ratings
    Call tracking9.937 Ratings9.5511 Ratings
    Multichannel integration9.127 Ratings9.3365 Ratings
    CRM software integration9.629 Ratings9.0366 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and NiCE CXone Mpower
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    NiCE CXone Mpower
    9.4
    557 Ratings
    Inbound call routing9.840 Ratings9.5512 Ratings
    Omnichannel inbound routing9.234 Ratings9.1374 Ratings
    Recording9.738 Ratings9.6496 Ratings
    Quality management9.636 Ratings9.1481 Ratings
    Call analytics9.637 Ratings9.2487 Ratings
    Historical reporting9.340 Ratings9.4480 Ratings
    Live reporting8.835 Ratings9.4466 Ratings
    Customer surveys9.621 Ratings9.5300 Ratings
    Customer interaction analytics9.327 Ratings9.6320 Ratings
    User Ratings
    Nextiva Contact CenterNiCE CXone Mpower
    Likelihood to Recommend
    9.7
    (43 ratings)
    9.7
    (614 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    10.0
    (28 ratings)
    Usability
    8.6
    (8 ratings)
    9.3
    (588 ratings)
    Availability
    -
    (0 ratings)
    8.5
    (10 ratings)
    Performance
    -
    (0 ratings)
    7.9
    (10 ratings)
    Support Rating
    8.0
    (7 ratings)
    9.1
    (7 ratings)
    In-Person Training
    -
    (0 ratings)
    8.7
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.1
    (12 ratings)
    Configurability
    -
    (0 ratings)
    8.5
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    7.3
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    7.6
    (10 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.9
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.9
    (9 ratings)