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Nextiva Contact Center vs. RingCentral Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    RingCentral Contact Center

    Score8.1 out of 10
    N/ARingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
    Pricing
    Nextiva Contact CenterRingCentral Contact Center
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    No answers on this topic
    Offerings
    Pricing Offerings
    Nextiva Contact CenterRingCentral Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Nextiva Contact CenterRingCentral Contact Center
    Considered Both Products
    Nextiva
    Chose Nextiva Contact Center
    We had a lot of connectivity issues and call drops that occurred daily towards the end of our contract with them. When we switched to Nextiva Contact Center, the call quality was a lot better and reporting and call monitoring was a lot easier to manage. Overall the switch over …
    Incentivized
    Chose Nextiva Contact Center
    We switched to Nextiva because they offered more flexible options than our previous system. Nextiva also offered a lower cost for what we were looking to do. Nextiva also allowed us to expand our contact center as we grew. The contact center allowed us to set up each phone …
    Incentivized
    Chose Nextiva Contact Center
    Nextiva Contact Center's solutions is more robust and have more intuitive features that RCC didn't seem to have or demonstrate.
    Incentivized
    Chose Nextiva Contact Center
    Nextiva Contact Center looks great and feels good compared to some of the other providers I've used. I don't feel as much customization but that could be limited to the level of use we use the system.
    Incentivized
    Chose Nextiva Contact Center
    Nextiva provided these contact center features out of the box compared to the other providers we compared with that required either an integration with another third party provider or at a higher cost.
    Incentivized
    Chose Nextiva Contact Center
    we chose Nextiva VoIP Call Center due to functionality at the time
    Incentivized
    Chose Nextiva Contact Center
    The customer service is the most outstanding point to reference here. I hope Nextiva keeps this way of treating their customers like priority. In that way they guarantee their customers stay with them for a long. In these days knowing the customers´ needs is most important that …
    Incentivized
    Chose Nextiva Contact Center
    Other Voip phone provider will offer you tons of features that in most cases our business does not really need or use at all, forcing you to sign up for a higher tier.

    With Nextiva VoIP Call Center you get what you need for a lesser cost.
    Incentivized
    RingCentral
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Nextiva Contact CenterRingCentral Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and RingCentral Contact Center
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    RingCentral Contact Center
    8.6
    22 Ratings
    Agent dashboard9.542 Ratings9.518 Ratings
    Validate callers9.640 Ratings7.010 Ratings
    Outbound response9.740 Ratings9.619 Ratings
    Call forwarding9.741 Ratings9.720 Ratings
    Click-to-call (CTC)9.034 Ratings9.611 Ratings
    Warm transfer9.439 Ratings8.010 Ratings
    Predictive dialing9.026 Ratings9.97 Ratings
    Interactive voice response8.931 Ratings8.410 Ratings
    REST APIs9.324 Ratings8.87 Ratings
    Call scripts9.523 Ratings9.913 Ratings
    Call tracking9.937 Ratings9.010 Ratings
    Multichannel integration9.127 Ratings6.011 Ratings
    CRM software integration9.629 Ratings6.310 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and RingCentral Contact Center
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    RingCentral Contact Center
    8.5
    21 Ratings
    Inbound call routing9.840 Ratings9.619 Ratings
    Omnichannel inbound routing9.234 Ratings8.011 Ratings
    Recording9.738 Ratings9.719 Ratings
    Quality management9.636 Ratings9.517 Ratings
    Call analytics9.737 Ratings9.418 Ratings
    Historical reporting9.340 Ratings9.018 Ratings
    Live reporting8.835 Ratings9.516 Ratings
    Customer surveys9.621 Ratings9.19 Ratings
    Customer interaction analytics9.327 Ratings2.46 Ratings
    User Ratings
    Nextiva Contact CenterRingCentral Contact Center
    Likelihood to Recommend
    9.7
    (43 ratings)
    9.7
    (22 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    6.3
    (4 ratings)
    Usability
    8.6
    (8 ratings)
    8.7
    (3 ratings)
    Support Rating
    8.0
    (7 ratings)
    3.3
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)