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Nextiva Contact Center vs. Talkdesk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nextiva Contact Center

    Score9.7 out of 10
    N/ANextiva’s cloud contact center solution features voice, digital, AI-driven journey orchestration, customer engagement, workforce management, and analytics. The solution helps boost customer loyalty, enhance employee productivity, and reduce costs.

    $129

    per month per user

    Talkdesk

    Score8.6 out of 10
    N/ATalkdesk® supports CX with Customer Experience Automation (CXA), using AI agents to replace manual workflows. Powered by the Talkdesk Data Cloud, CXA delivers real-time context and fast deployment—to transform CX without a rip-and-replace.

    $85

    per month per user

    Pricing
    Nextiva Contact CenterTalkdesk
    Editions & Modules
    Essential
    $129
    per month per seat
    Professional
    $159
    per month per seat
    Premium
    $199
    per month per seat
    CX Cloud Digital Essentials
    $85
    per month per user
    CX Cloud Voice Essentials
    $105
    per month per user
    CX Cloud Elite
    $145
    per month per user
    CX Cloud Elite
    $165
    per month per user
    Industry Experience Clouds
    $225
    Offerings
    Pricing Offerings
    Nextiva Contact CenterTalkdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeOptionalOptional
    Additional Details—*Talkdesk also offers per hour login consumption pricing and concurrent pricing. Prices are based on a minimum 3 year commitment to these Editions. Additional telco and usage fees not included. Due to foreign exchange rate approximation, list price is not the exact price that will be quoted.
    More Pricing Information
    Community Pulse
    Nextiva Contact CenterTalkdesk
    Considered Both Products
    Nextiva
    No answer on this topic
    Talkdesk
    Chose Talkdesk
    Each platform is robust in its feature set. Where Talkdesk crept above all these is in the following areas: ease of use, easy to configure, easy to maintain, easy to integrate yet robust out-of-the-box feature set. Expanding our staffing in order to optimize or maintain the …
    Incentivized
    Chose Talkdesk
    Talkdesk blows these two competitors away. There is not a contest in my eyes if you ask me. Talkdesk trumps these competitors (if you even call them that) with their many different customizations, ease of use, remote workforce options, and the ability to be able to manage our …
    Incentivized
    Chose Talkdesk
    Compared to the other contact center options, Talkdesk was affordable and was easy to setup. What set Talkdesk apart was easy integration with other software. Including Slack, Zendesk, and Salesforce. The new enterprise app center should make some great add-ons available. …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Nextiva Contact CenterTalkdesk
    Contact Center Software
    Comparison of Contact Center Software features of Nextiva Contact Center and Talkdesk
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Talkdesk
    7.7
    470 Ratings
    Agent dashboard9.542 Ratings7.5450 Ratings
    Validate callers9.640 Ratings8.7397 Ratings
    Outbound response9.740 Ratings7.0413 Ratings
    Call forwarding9.741 Ratings7.0403 Ratings
    Click-to-call (CTC)9.034 Ratings8.6375 Ratings
    Warm transfer9.439 Ratings8.8425 Ratings
    Predictive dialing9.026 Ratings8.3219 Ratings
    Interactive voice response8.931 Ratings8.2300 Ratings
    REST APIs9.324 Ratings8.1236 Ratings
    Call scripts9.523 Ratings7.1213 Ratings
    Call tracking9.937 Ratings8.3418 Ratings
    Multichannel integration9.127 Ratings7.5305 Ratings
    CRM software integration9.629 Ratings5.8361 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nextiva Contact Center and Talkdesk
    Feature
    Nextiva Contact Center
    9.4
    42 Ratings
    Talkdesk
    8.5
    456 Ratings
    Inbound call routing9.840 Ratings8.2416 Ratings
    Omnichannel inbound routing9.234 Ratings8.2299 Ratings
    Recording9.738 Ratings9.0440 Ratings
    Quality management9.636 Ratings9.0400 Ratings
    Call analytics9.637 Ratings8.2414 Ratings
    Historical reporting9.340 Ratings9.2421 Ratings
    Live reporting8.835 Ratings8.3413 Ratings
    Customer surveys9.621 Ratings7.9230 Ratings
    Customer interaction analytics9.327 Ratings8.2265 Ratings
    User Ratings
    Nextiva Contact CenterTalkdesk
    Likelihood to Recommend
    9.7
    (43 ratings)
    8.4
    (483 ratings)
    Likelihood to Renew
    9.7
    (3 ratings)
    8.5
    (37 ratings)
    Usability
    8.6
    (8 ratings)
    8.5
    (299 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (7 ratings)
    Support Rating
    8.0
    (7 ratings)
    6.6
    (130 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (5 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.4
    (217 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (3 ratings)