| Product | Rating | Most Used By | Product Summary | Starting Price |
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 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
 Verint Workforce Management | Score8.2 out of 10 | N/A | Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the… | N/A |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
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| NiCE CXone Mpower | Verint Workforce Management | |
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| Considered Both Products | No answer on this topic | Chose Verint Workforce Management Every workforce management platform has it's pluses and opportunities. Verint seems to stand out most with it's scheduling capabilities. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Verint Workforce Management I would say short of NICE platform Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Verint Workforce Management The decision was already in placed when I stepped into my role. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
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| NiCE CXone Mpower | Verint Workforce Management | |
|---|---|---|
| Likelihood to Recommend | 9.7 | 8.2 |
| Likelihood to Renew | 10.0 | 8.4 |
| Usability | 9.3 | 7.6 |
| Availability | 8.5 | - |
| Performance | 7.9 | - |
| Support Rating | 9.1 | 6.8 |
| In-Person Training | 8.7 | 6.4 |
| Online Training | 8.4 | 7.3 |
| Implementation Rating | 8.1 | 6.2 |
| Configurability | 8.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 7.9 | - |
| Vendor pre-sale | 7.9 | - |
