NiCE CXone Mpower vs. XCALLY
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NiCE CXone Mpower | Score8.9 out of 10 | N/A | NICE CXone Mpower is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as automatic call distribution (ACD), interactive voice response (IVR), omnichannel routing, workforce optimization, feedback management, and interaction analytics. | $71 per month per user |
 XCALLY | Score5 out of 10 | N/A | Users can engage customers with the XCALLY MOTION technology integrated with Asterisk™. With it, agents and supervisors can manage and monitor Voice (inbound & manual or automatic outbound) Video Web Chat E-Mail SMS Fax Social media and custom channels using a single platform. XCALLY Motion also provides integrations with third party software applications available on the market, including CRM, Bots or Ticketing… | N/A |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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| Workforce Optimization (WFO) |
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| NiCE CXone Mpower | XCALLY | |
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| Likelihood to Recommend | 9.7 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.3 | - |
| Availability | 8.5 | - |
| Performance | 7.9 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 8.7 | - |
| Online Training | 8.4 | - |
| Implementation Rating | 8.1 | - |
| Configurability | 8.5 | - |
| Ease of integration | 7.3 | - |
| Product Scalability | 7.6 | - |
| Vendor post-sale | 7.9 | - |
| Vendor pre-sale | 7.9 | - |