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Nicereply vs. Sprinklr Social

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Nicereply

2 Reviews and Ratings

Sprinklr Social

168 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nicereply

    Score7 out of 10
    		N/ANicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…

    $39

    Up to 3 agents and 100 responses / month

    Sprinklr Social

    Score9.2 out of 10
    		N/ASprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI…

    $359

    per month per seat

    Pricing
    NicereplySprinklr Social
    Editions & Modules
    Mini
    $39
    Up to 3 agents and 100 responses / month
    Start
    $79
    Up to 10 agents and 250 responses / month
    Grow
    $159
    Up to 25 agents and 1000 responses / month
    Business
    $239
    Up to 50 agents and 250 responses / month
    Enterprise
    Custom pricing
    More than 50 agents and 250 responses / month
    Self-Serve SMM and Customer Service Solution
    $359
    per month per seat
    Enterprise Custom Social Media Management Solution
    Contact Sales
    Offerings
    Pricing Offerings
    NicereplySprinklr Social
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsAll features All integrations Unlimited number of surveys Unlimited surveys sentDiscount available for annual pricing.
    More Pricing Information
    Features
    NicereplySprinklr Social
    Listening/monitoring
    Comparison of Listening/monitoring features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    9.5
    52 Ratings
    Boolean keyword searches00 Ratings10.045 Ratings
    Filtering out noise/spam00 Ratings8.048 Ratings
    Sentiment analysis00 Ratings10.049 Ratings
    Broad channel coverage00 Ratings10.048 Ratings
    Publishing
    Comparison of Publishing features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    10.0
    52 Ratings
    Content planning and scheduling00 Ratings10.049 Ratings
    Audience targeting00 Ratings10.044 Ratings
    Content optimization00 Ratings10.042 Ratings
    Workflow management00 Ratings10.046 Ratings
    Engagement
    Comparison of Engagement features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    9.7
    51 Ratings
    Automated routing and prioritization00 Ratings9.044 Ratings
    Customer interaction histories00 Ratings10.050 Ratings
    Bulk actions00 Ratings10.047 Ratings
    Marketing
    Comparison of Marketing features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    10.0
    44 Ratings
    Lead generation00 Ratings10.031 Ratings
    Content marketing00 Ratings10.037 Ratings
    Paid media management00 Ratings10.032 Ratings
    Campaigns and promotions00 Ratings10.038 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    10.0
    55 Ratings
    Twitter00 Ratings10.053 Ratings
    Facebook00 Ratings10.053 Ratings
    LinkedIn00 Ratings10.040 Ratings
    Google+00 Ratings10.027 Ratings
    Instagram00 Ratings10.052 Ratings
    Pinterest00 Ratings10.028 Ratings
    YouTube00 Ratings10.038 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    10.0
    54 Ratings
    Campaign success analytics00 Ratings10.050 Ratings
    Real-time tracking00 Ratings10.053 Ratings
    Competitor analysis00 Ratings10.036 Ratings
    Account management
    Comparison of Account management features of Nicereply and Sprinklr Social
    Feature
    Nicereply
    -
    Ratings
    Sprinklr Social
    9.5
    52 Ratings
    Role-based user permissions & privileges00 Ratings10.051 Ratings
    Mobile access00 Ratings9.045 Ratings
    User Ratings
    NicereplySprinklr Social
    Likelihood to Recommend
    -
    (0 ratings)
    10.0
    (80 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (8 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    8.2
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (34 ratings)
    In-Person Training
    -
    (0 ratings)
    7.0
    (2 ratings)
    Online Training
    -
    (0 ratings)
    8.4
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (1 ratings)