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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Social

    Score9.2 out of 10
    N/ASprinklr Social’s platform empowers enterprise teams of all sizes to deliver a consistent brand experience across 35+ digital and social channels to drive engagement and revenue, with capabilities across publishing, engagement, listening, analytics, employee advocacy, influencer marketing and commerce. Content planning and scheduling using an editorial calendar, with a digital asset manager and the ability to publish across channels at AI…

    $359

    per month per seat

    Pricing
    Sprinklr Social
    Editions & Modules
    Self-Serve SMM and Customer Service Solution
    $359
    per month per seat
    Enterprise Custom Social Media Management Solution
    Contact Sales
    Offerings
    Pricing Offerings
    Sprinklr Social
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional DetailsDiscount available for annual pricing.
    More Pricing Information
    Community Pulse
    Sprinklr Social
    Considered Both Products
    Sprinklr
    Chose Sprinklr Social
    Infinitely better and more resourceful
    Incentivized
    Chose Sprinklr Social
    The social insights from Sprinklr is a powerful tool, gives us an edge when it comes to understanding what is being said about the products and services we offer.
    It also helps us understand the various conferences we participate globally.
    The marketing module helps us boost our …
    Incentivized
    Chose Sprinklr Social
    Sprinklr Social has the most amount of features and is always updating
    Incentivized
    Chose Sprinklr Social
    It's more complete than any other platform.
    Incentivized
    Chose Sprinklr Social
    Sprinklr appears to be priced between the 2 however, this is no support (apart from logging support tickets/issues) so it's not like for like.
    Incentivized
    Chose Sprinklr Social
    Sprinklr Social provides exceptional customer support services and comprehensive training sessions, enabling us as users to fully maximize the capabilities of its tools. Also, the way Sprinklr Social can be adapted according to each client makes it one of the best social media …
    Incentivized
    Chose Sprinklr Social
    Hootsuite, is good and has good content management analytics in it. Sprinklr has better organization features and content review management flows.
    Incentivized
    Chose Sprinklr Social
    It was already being used when I entered the company.
    Incentivized
    Chose Sprinklr Social
    Sprinklr met our needs as well as seemed to be a better fit with our directions for the year.
    Incentivized
    Chose Sprinklr Social
    Sprinklr is a lot more compatible across multiple platforms and reporting is significantly more streamlined. This helps prevent agent overlap and the ability to add approved responses within the tool saves time and revenue. The ability to create listening queues is very helpful …
    Incentivized
    Chose Sprinklr Social
    Sprinklr Modern Sales & Engagement stacks up [well] against its competitors because it has all the features and functionality [a] team could expect from this application. And not just that, it has been updating the application and deploying the latest features frequently that
    Incentivized
    Chose Sprinklr Social
    I have used Spark Central in the past, but when compared with Sprinklr [Modern Sales & Engagement], it should be more developed and match the expectations of the end users of the tool. I have seen Sprinklr doing a great job when compared to Spark Central as soon as my …
    Incentivized
    Chose Sprinklr Social
    I personally have not engaged with other companies like Sprinklr.
    Incentivized
    Chose Sprinklr Social
    Social Studio
    Incentivized
    Chose Sprinklr Social
    We like the interface and the options to add additional modules to Sprinklr. We are happy with the product and will continue to use it. Out of all the social CMS options out there, it truly is best in class. If budget allows one day, we would love to layer on Social Listening.
    Incentivized
    Chose Sprinklr Social
    Sprinklr is a far superior tool that has more breadth and more tools under a unified platform. The listening, reporting, account management, advertising, content management was a lot more developed than the other companies we vetted. I spent weeks talking with various companies …
    Incentivized
    Chose Sprinklr Social
    I am only working on the system, I don't control the contract, but Sprinklr is a very good system that does the job well.
    Incentivized
    Chose Sprinklr Social
    At the time, Sprinklr was cutting edge, plus Sprout gets pretty pricey the more accounts you need to update and doubly so, the more people you need to give access to.
    Incentivized
    Chose Sprinklr Social
    Sprout Social and Hootsuite are both MUCH more user-friendly. The Sprout reps have been amazing and help with everything!
    Incentivized
    Chose Sprinklr Social
    As I mentioned earlier, I enjoyed SproutSocial best, however, you are forced to use the publishing module if you want the paid module. I don't think the modern engagement module is bad, but it is not user-friendly and makes it difficult to engage with users. Plus, you can't …
    Incentivized
    Chose Sprinklr Social
    Sprinklr has all the features and more integrated into one platform and with API access to all platforms and superior data visualization. Sprinklr is the best tool for enterprise-level clients.
    Incentivized
    Chose Sprinklr Social
    N/A/
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Sprinklr Social
    Listening/monitoring
    Comparison of Listening/monitoring features of Sprinklr Social
    Feature
    Sprinklr Social
    9.5
    52 Ratings
    Boolean keyword searches10.045 Ratings
    Filtering out noise/spam8.048 Ratings
    Sentiment analysis10.049 Ratings
    Broad channel coverage10.048 Ratings
    Publishing
    Comparison of Publishing features of Sprinklr Social
    Feature
    Sprinklr Social
    10.0
    52 Ratings
    Content planning and scheduling10.049 Ratings
    Audience targeting10.044 Ratings
    Content optimization10.042 Ratings
    Workflow management10.046 Ratings
    Engagement
    Comparison of Engagement features of Sprinklr Social
    Feature
    Sprinklr Social
    9.7
    51 Ratings
    Automated routing and prioritization9.044 Ratings
    Customer interaction histories10.050 Ratings
    Bulk actions10.047 Ratings
    Marketing
    Comparison of Marketing features of Sprinklr Social
    Feature
    Sprinklr Social
    10.0
    44 Ratings
    Lead generation10.031 Ratings
    Content marketing10.037 Ratings
    Paid media management10.032 Ratings
    Campaigns and promotions10.038 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Sprinklr Social
    Feature
    Sprinklr Social
    10.0
    55 Ratings
    Twitter10.053 Ratings
    Facebook10.053 Ratings
    LinkedIn10.040 Ratings
    Google+10.027 Ratings
    Instagram10.052 Ratings
    Pinterest10.028 Ratings
    YouTube10.038 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Sprinklr Social
    Feature
    Sprinklr Social
    10.0
    54 Ratings
    Campaign success analytics10.050 Ratings
    Real-time tracking10.053 Ratings
    Competitor analysis10.036 Ratings
    Account management
    Comparison of Account management features of Sprinklr Social
    Feature
    Sprinklr Social
    9.5
    52 Ratings
    Role-based user permissions & privileges10.051 Ratings
    Mobile access9.045 Ratings
    User Ratings
    Sprinklr Social
    Likelihood to Recommend
    10.0
    (80 ratings)
    Likelihood to Renew
    7.0
    (29 ratings)
    Usability
    10.0
    (8 ratings)
    Availability
    9.1
    (5 ratings)
    Performance
    8.2
    (4 ratings)
    Support Rating
    10.0
    (34 ratings)
    In-Person Training
    7.0
    (2 ratings)
    Online Training
    8.4
    (3 ratings)
    Implementation Rating
    9.0
    (5 ratings)
    Product Scalability
    8.2
    (1 ratings)