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Nicereply vs. Webex Contact Center

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Nicereply

2 Reviews and Ratings

Webex Contact Center

122 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nicereply

    Score7 out of 10
    		N/ANicereply is a customer satisfaction survey tool built for support teams. With it, users can create and send one-click surveys to measure Customer Satisfaction, Net Promoter Score & Customer Effort Score. Nicereply boasts users at hundreds of support teams at companies like Microsoft, Lenovo, Hubspot and Buffer , who use the solution to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net…

    $39

    Up to 3 agents and 100 responses / month

    Webex Contact Center

    Score9 out of 10
    		N/ACisco Webex Contact Center is a cloud-based omni-channel (e.g. voice, email, and chat) contact center solution providing customer / agent matching, customer service self-service agent, and built-in chat and voice for collaboration between agents.N/A
    Pricing
    NicereplyWebex Contact Center
    Editions & Modules
    Mini
    $39
    Up to 3 agents and 100 responses / month
    Start
    $79
    Up to 10 agents and 250 responses / month
    Grow
    $159
    Up to 25 agents and 1000 responses / month
    Business
    $239
    Up to 50 agents and 250 responses / month
    Enterprise
    Custom pricing
    More than 50 agents and 250 responses / month
    No answers on this topic
    Offerings
    Pricing Offerings
    NicereplyWebex Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll features All integrations Unlimited number of surveys Unlimited surveys sent—
    More Pricing Information
    Features
    NicereplyWebex Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Nicereply and Webex Contact Center
    Feature
    Nicereply
    -
    Ratings
    Webex Contact Center
    7.9
    34 Ratings
    Agent dashboard00 Ratings9.233 Ratings
    Validate callers00 Ratings9.132 Ratings
    Outbound response00 Ratings5.927 Ratings
    Call forwarding00 Ratings8.832 Ratings
    Click-to-call (CTC)00 Ratings8.429 Ratings
    Warm transfer00 Ratings8.833 Ratings
    Predictive dialing00 Ratings5.521 Ratings
    Interactive voice response00 Ratings8.127 Ratings
    REST APIs00 Ratings7.929 Ratings
    Call scripts00 Ratings8.528 Ratings
    Call tracking00 Ratings8.431 Ratings
    Multichannel integration00 Ratings7.230 Ratings
    CRM software integration00 Ratings7.230 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Nicereply and Webex Contact Center
    Feature
    Nicereply
    -
    Ratings
    Webex Contact Center
    7.9
    31 Ratings
    Inbound call routing00 Ratings7.829 Ratings
    Omnichannel inbound routing00 Ratings8.027 Ratings
    Recording00 Ratings9.029 Ratings
    Quality management00 Ratings8.826 Ratings
    Call analytics00 Ratings7.527 Ratings
    Historical reporting00 Ratings8.829 Ratings
    Live reporting00 Ratings7.729 Ratings
    Customer surveys00 Ratings6.927 Ratings
    Customer interaction analytics00 Ratings6.324 Ratings
    User Ratings
    NicereplyWebex Contact Center
    Likelihood to Recommend
    -
    (0 ratings)
    8.8
    (36 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (1 ratings)
    Usability
    -
    (0 ratings)
    8.5
    (12 ratings)