Nimble vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nimble
Score 9.8 out of 10
N/A
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
$19
Per User Per Month
Nutshell
Score 8.9 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$20
per user, per month
Pricing
NimbleNutshell CRM
Editions & Modules
Business
$19.00
Per User Per Month
Starter
$20
per user, per month
Pro
$35
per user, per month
Pro+
$70
per user, per month
Offerings
Pricing Offerings
NimbleNutshell
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NimbleNutshell CRM
Considered Both Products
Nimble
Chose Nimble
I used to use Workdesk and it was fantastic, you could easily work out what was needed and help desk would support you not just give you the tips to read.
Chose Nimble
To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a …
Chose Nimble
I believe that Nimble is a Customer Relationship Management (CRM) Software that is beyond conventionalism. I feel that when a business will implement Nimble’s channel then you will be able to have much more professional access to customer contact. I would say it is one of the …
Chose Nimble
I really like Nimble because it has always been influential and inspiring in fostering product tracking for the most influential and demanding clients. Other than that, Nimble has allowed me in choosing the correct moment to intervene and offer the required information to …
Chose Nimble
I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing …
Chose Nimble
CRM tools need to be proactive, but unfortunately Agile didn’t fit well with our business demands, and we found Agile buggy and sometimes it results in slowing down our system, so that was a big issue for us. Luckily with Nimble, we haven't faced any such issue and it fit well …
Chose Nimble
Nimble is best of all. It has more reliable features than Freshdesk. I was using a lot of contact software for organization and it easily integrated with them effectively. Easily integrate with Google products, outlook and email
Chose Nimble
Nimble is mainly used for contact management and email tracking, linking companies and people into a single database, and using the database as a communication panel.
Chose Nimble
Nimble was either on par or much better than most platforms we evaluated in the initial stage of shortlisting the top 2 or 3 platforms.
Chose Nimble
Nimble has a straightforward setup, [is] easy to use, and has a fast and intuitive interface. This was the plus point for their choice.
Chose Nimble
Nimble has given me the tools I need to get the data from potential customers and use it to transform them into potential customers.
Chose Nimble
Nimble is a good CRM for someone who wants to use it for what it can do out of the box. Someone who doesn't need social media links in the client records. If you want to customize a CRM to look and feel like you want it to, I'd suggest you go someplace else. Nimble does not …
Chose Nimble
Nimble is more cost effective than both. Easier to use than Salesforce. It's built for the user and the person in the customer facing role to make their lives easier. The others are built for making managers lives easier and can get frustrating for end users.
Chose Nimble
I think they are neck in neck. Nimble might be cheaper and their customer support might be just a smidge better. I would be happy with both products.
Chose Nimble
Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption.
Chose Nimble
Both Insightly and HubSpot are very capable systems in terms of CRM capabilities. However, Nimble is indispensable to us for its data enrichment feature that gives us the advantage of intel that is crucial for getting responses from our email campaigns We love how smart the …
Chose Nimble
I haven't used another CRM for at least 8 years. While I keep up to date on key CRMs, I feel it would be unfair to Nimble and the other CRMs of me to compare them here.
Chose Nimble
Every CRM has about 80% of what I need so there is always a few details that don't work exactly how we need them.
Chose Nimble
I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is …
Chose Nimble
Google Apps combined with Communication History and the Social portion of Nimble places it in a category by itself, in my opinion.
It is very cost effective.
I have found other tools cannot compete on pricing and the social aspect.
Chose Nimble
Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we …
Chose Nimble
We checked out Hubspot CRM. You get a lot for free from them but it seems that to get the functions contained in Nimble you'd have to spend 2X per user to get the sales pro. To get the marketing aspects you'd really need the HS marketing package which is far more expensive than …
Chose Nimble
See my previous comments in my first answer. I've detailed this answer with a comparison of Insightly vs Nimble.
Nutshell
Chose Nutshell
QuickBooks is great for accounting needs, but Nutshell is a better CRM. It's more customizable allowing us to ensure our sales process is smooth and the same each time a customer uses our services.
Chose Nutshell
We came from using Big Contacts, which was a simpler CRM program that we just simply outgrew. We entertained a few other CRM programs before deciding on Nutshell back in 2017. We did a demo with SalesForce and it was more advanced than what we needed. I honestly can't quite …
Chose Nutshell
When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer …
Chose Nutshell
My understanding is HubSpot CRM is cheap and strength is in marketing/blogs, etc. Nutshell CRM is easy to use and powerful tracking reports.
Chose Nutshell
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled …
Chose Nutshell
We used Salesforce trial, but that was way too costly. We started using Nutshell CRM out of necessity, just to get organized and it seemed easy to use. We now use InfoFlo, simply because it is computer-based, unlimited installs, and a one-time cost.
Chose Nutshell
Nutshell is just as good as these others (for small-medium companies), is much easier to use, and offers more easy-to-use flexibility, and customization that would require an FT admin on these other tools.
Chose Nutshell
We transitioned from GoldMine to Nutshell about 4 years ago, and in fairness to GoldMine, we were using an older version of their software. It was installed locally and didn't have any remote accessibility, so doing anything from the road was a challenge, to say the least. We …
Chose Nutshell
We have used Dynamics CRM for many years. While the tool was indeed powerful, we found ourselves longing for something that has a lower "friction" to just getting things done.
Chose Nutshell
I did not select Nutshell CRM. My employer has that information, but as far as I feel, Nutshell has better uses than Zoho CRM and can be used just as effectively in B2B relations. We only use Nutshell for candidate data, so business contacts are not mixed.
Features
NimbleNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Nimble
8.5
Ratings
10% above category average
Nutshell CRM
5.6
Ratings
32% below category average
Customer data management / contact management9.50 Ratings6.00 Ratings
Workflow management8.40 Ratings10.00 Ratings
Territory management8.70 Ratings6.00 Ratings
Opportunity management8.10 Ratings10.00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.40 Ratings1.00 Ratings
Contract management8.50 Ratings00 Ratings
Quote & order management6.60 Ratings8.00 Ratings
Interaction tracking9.20 Ratings1.00 Ratings
Channel / partner relationship management8.10 Ratings3.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Nimble
8.1
Ratings
7% above category average
Nutshell CRM
8.8
Ratings
15% above category average
Case management7.90 Ratings9.70 Ratings
Call center management8.20 Ratings8.00 Ratings
Help desk management8.30 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Nimble
8.7
Ratings
14% above category average
Nutshell CRM
5.0
Ratings
41% below category average
Lead management8.40 Ratings9.00 Ratings
Email marketing9.00 Ratings1.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Nimble
8.2
Ratings
8% above category average
Nutshell CRM
8.9
Ratings
16% above category average
Task management8.50 Ratings9.00 Ratings
Billing and invoicing management8.40 Ratings00 Ratings
Reporting7.70 Ratings8.80 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Nimble
8.9
Ratings
16% above category average
Nutshell CRM
8.1
Ratings
7% above category average
Forecasting8.90 Ratings8.00 Ratings
Pipeline visualization8.80 Ratings7.80 Ratings
Customizable reports9.00 Ratings8.60 Ratings
Customization
Comparison of Customization features of Product A and Product B
Nimble
8.6
Ratings
14% above category average
Nutshell CRM
8.3
Ratings
10% above category average
Custom fields9.00 Ratings8.00 Ratings
Custom objects8.30 Ratings9.00 Ratings
Scripting environment8.50 Ratings9.00 Ratings
API for custom integration8.80 Ratings7.00 Ratings
Security
Comparison of Security features of Product A and Product B
Nimble
9.3
Ratings
11% above category average
Nutshell CRM
7.5
Ratings
10% below category average
Single sign-on capability9.40 Ratings9.00 Ratings
Role-based user permissions9.30 Ratings6.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Nimble
8.4
Ratings
13% above category average
Nutshell CRM
7.5
Ratings
2% above category average
Social data8.40 Ratings7.00 Ratings
Social engagement8.40 Ratings8.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Nimble
8.8
Ratings
18% above category average
Nutshell CRM
8.0
Ratings
9% above category average
Marketing automation8.70 Ratings8.00 Ratings
Compensation management8.90 Ratings8.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Nimble
8.3
Ratings
12% above category average
Nutshell CRM
6.0
Ratings
20% below category average
Mobile access8.30 Ratings6.00 Ratings
Best Alternatives
NimbleNutshell CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.7 out of 10
Creatio
Creatio
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
NimbleNutshell CRM
Likelihood to Recommend
8.5
(0 ratings)
9.0
(0 ratings)
Likelihood to Renew
8.3
(0 ratings)
10.0
(0 ratings)
Usability
8.5
(0 ratings)
7.0
(0 ratings)
Support Rating
9.8
(0 ratings)
9.5
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
NimbleNutshell CRM
Likelihood to Recommend
[Nimble] has been the best platform for us to manage contacts and information from the
contacts. Great dashboard, fast UI, and complete package with all features
helping us a lot. I would definitely recommend this software to other
businesses to have this in their ecosystem to be more productive.
Read full review
Nutshell is very customizable making it a good fit for smaller companies with out huge budgets for these services. I would think in a larger scale business, you would want a system that is specifically designed for the particular industry.
Read full review
Pros
  • Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers.
  • We like that it allows us to follow up with our customers.
  • Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects.
Read full review
  • Nutshell is great with reminders from calls, emails, meetings, and activities it helps you track all of the necessary every day must-do activities.
  • The best thing about Nutshell CRM is that multiple team members can refer to it whether they are in the office or on the road. Nutshell is great on a PC, Mac, or pretty much any mobile device.
  • One of the many things that I personally like about Nutshell is how user-friendly it is. Once you work with it for a day or two everything is super easy to manage.
Read full review
Cons
  • I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance
  • The 4.x firmware was pretty buggy and it gave off a lot of temp alarms
Read full review
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Read full review
Likelihood to Renew
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately
Read full review
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Read full review
Usability
The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain.
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It's a good system! However, it's not industry specific so we don have some workarounds to make it work for our company
Read full review
Support Rating
Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option.
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Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Read full review
Implementation Rating
No answers on this topic
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Read full review
Alternatives Considered
I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM.
Read full review
I did not select Nutshell CRM. My employer has that information, but as far as I feel, Nutshell has better uses than Zoho CRM and can be used just as effectively in B2B relations. We only use Nutshell for candidate data, so business contacts are not mixed.
Read full review
Return on Investment
  • As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account.
  • Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota.
Read full review
  • Tracking - Nutshell allows us to track how many leads or coming for our prospecting or inactive account calling efforts, it has been great for showing results to our management team
  • Organization - Nutshell gives us the opportunity to easily access account or contact history and make connections with the customers we interact with
Read full review
ScreenShots