Nimble vs. Square Customers

Nimble

Square Customers

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Nimble	Score 9.8 out of 10	N/A	Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.	$19 Per User Per Month
Square Customers	Score 8.7 out of 10	N/A	Square's Customer Engagement Suite, or Square Customers, is a suite of solutions that enables Square users to connect with existing customers, reach new ones, and grow relationships using tools that integrate with Square Point of Sale and Square Online.	$0

Pricing

Nimble

Square Customers

Editions & Modules

Business: $19.00
Per User Per Month

Customer Directory: $0
Gift Card Starter Pack: $2
per card (plus 2.6% + 10¢ processing fee)
Email Marketing: starting $15
per month
Text Message Marketing: starting at $10
per month
Loyalty: starting at $45
per month
Quick Cards: from 99c
per card (plus 2.6% + 10¢ processing fee)
Custom Cards: from 81c
per card (plus 2.6% + 10¢ processing fee)

Offerings

Pricing Offerings
Nimble	Square Customers
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	Nimble	Square Customers
Considered Both Products	Nimble Sandra Karamitelios Director Chose Nimble I used to use Workdesk and it was fantastic, you could easily work out what was needed and help desk would support you not just give you the tips to read. Incentivized Helpful? Aononna Tazin Software Specialist Chose Nimble To help track products for the most demanding clients, Nimble has been an inspiration. With this tool, we can easily manage our customers and leads. This tool has many themes and templates for sending emails and notifications. In contrast to other CRM programs, Nimble is a … Incentivized Helpful? Brandon Smith Business Consultant Chose Nimble I believe that Nimble is a Customer Relationship Management (CRM) Software that is beyond conventionalism. I feel that when a business will implement Nimble’s channel then you will be able to have much more professional access to customer contact. I would say it is one of the … Incentivized Helpful? Paul Christophle SQL Developer/Data Analyst Chose Nimble I really like Nimble because it has always been influential and inspiring in fostering product tracking for the most influential and demanding clients. Other than that, Nimble has allowed me in choosing the correct moment to intervene and offer the required information to … Incentivized Helpful? LG Leo George Relationship Manager Chose Nimble I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing … Incentivized Helpful? JS Jade smith Sales and Marketing Manager Chose Nimble CRM tools need to be proactive, but unfortunately Agile didn’t fit well with our business demands, and we found Agile buggy and sometimes it results in slowing down our system, so that was a big issue for us. Luckily with Nimble, we haven't faced any such issue and it fit well … Incentivized Helpful? Margaret turner Business Development Manager Chose Nimble Nimble is best of all. It has more reliable features than Freshdesk. I was using a lot of contact software for organization and it easily integrated with them effectively. Easily integrate with Google products, outlook and email Incentivized Helpful? MP Maria Pulenta Client Account Executive Chose Nimble Nimble is mainly used for contact management and email tracking, linking companies and people into a single database, and using the database as a communication panel. Incentivized Helpful? Verified User Anonymous Chose Nimble Nimble was either on par or much better than most platforms we evaluated in the initial stage of shortlisting the top 2 or 3 platforms. Incentivized Helpful? FG Francisco Gutierrez IT Analyst Chose Nimble Nimble has a straightforward setup, [is] easy to use, and has a fast and intuitive interface. This was the plus point for their choice. Incentivized Helpful? Sergey Gvozdetskiy Sales Manager Chose Nimble It has all the necessary tools in different areas; we can have specific monitoring, sales, and advertising goals. Incentivized Helpful? SC Sean Cummings Sales Director Chose Nimble Nimble has given me the tools I need to get the data from potential customers and use it to transform them into potential customers. Incentivized Helpful? Jason Kerley Social Media Manager Chose Nimble NONE Incentivized Helpful? FC Fred Claus Technical Director Chose Nimble Nimble is a good CRM for someone who wants to use it for what it can do out of the box. Someone who doesn't need social media links in the client records. If you want to customize a CRM to look and feel like you want it to, I'd suggest you go someplace else. Nimble does not … Incentivized Helpful? Steve Slaughter National Channel Manager Chose Nimble Nimble is more cost effective than both. Easier to use than Salesforce. It's built for the user and the person in the customer facing role to make their lives easier. The others are built for making managers lives easier and can get frustrating for end users. Incentivized Helpful? Michael Haberkern Network Engineer Supervisor Chose Nimble I think they are neck in neck. Nimble might be cheaper and their customer support might be just a smidge better. I would be happy with both products. Incentivized Helpful? Verified User Anonymous Chose Nimble Nimble is much better than Salesmate as it's user interface having many features and helping me to manage all day-to-day activities easily without any interruption. Incentivized Helpful? Adam Farrell Head Of Digital Chose Nimble Both Insightly and HubSpot are very capable systems in terms of CRM capabilities. However, Nimble is indispensable to us for its data enrichment feature that gives us the advantage of intel that is crucial for getting responses from our email campaigns We love how smart the … Incentivized Helpful? Ross Keating The Client Orchardist Chose Nimble I haven't used another CRM for at least 8 years. While I keep up to date on key CRMs, I feel it would be unfair to Nimble and the other CRMs of me to compare them here. Incentivized Helpful? Russ Johns Co-Founder Chose Nimble Every CRM has about 80% of what I need so there is always a few details that don't work exactly how we need them. Incentivized Helpful? David Lisauskas Professional Voice Over Talent Chose Nimble I selected Nimble for the group message integration and social media integration. The other tools that I looked at had restrictions that kept me from the ease of managing my customers. Prospecting is a big part of my business, and having the triggers for contact from Nimble is … Incentivized Helpful? Renea Hanks President Chose Nimble Google Apps combined with Communication History and the Social portion of Nimble places it in a category by itself, in my opinion. It is very cost effective. I have found other tools cannot compete on pricing and the social aspect. Incentivized Helpful? Chuck Royer President/CEO Chose Nimble Nimble has proven to be a positive and well-respected application within our company for setting us up for success at building personal and meaningful associations with decision makers. It has been a significant reason why we have gained acceptance and trust from those who we … Incentivized Helpful? Verified User Anonymous Chose Nimble We checked out Hubspot CRM. You get a lot for free from them but it seems that to get the functions contained in Nimble you'd have to spend 2X per user to get the sales pro. To get the marketing aspects you'd really need the HS marketing package which is far more expensive than … Incentivized Helpful? Terry Sullivan, MBA Founder BuzzPro \| Digital Sales & Marketing \| Social Selling \| LinkedIn Trainer \| Keynote Speaker Chose Nimble See my previous comments in my first answer. I've detailed this answer with a comparison of Insightly vs Nimble. Incentivized Helpful?	Square Customers Verified User Anonymous Chose Square Customers Square has multiple tools in one - marketing, sales, and CRM. It isn't as robust as some other CRM platforms, so if that is your main need, you might look into other options. But if you just need to keep basic data on clients, this is a great way to go! Incentivized Helpful? Claire Hunter Owner Chose Square Customers A lot easier to use than infusionsoft!! Incentivized Helpful? Kyle Farago Independent Contractor Chose Square Customers The only other service similar to Square I have any interaction with is PayPal here, it works in a very similar manner, and at the time had the same exact fee schedule. It has the added perk of going directly into your PayPal account if this is a service you use a lot of for … Incentivized Helpful?

Features

Nimble

Square Customers

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Nimble 8.5 Ratings 10% above category average	Square Customers 7.1 Ratings 8% below category average
Customer data management / contact management	9.50 Ratings	9.00 Ratings
Workflow management	8.40 Ratings	8.10 Ratings
Territory management	8.70 Ratings	5.30 Ratings
Opportunity management	8.10 Ratings	4.00 Ratings
Integration with email client (e.g., Outlook or Gmail)	9.40 Ratings	9.50 Ratings
Contract management	8.50 Ratings	8.00 Ratings
Quote & order management	6.60 Ratings	6.90 Ratings
Interaction tracking	9.20 Ratings	7.70 Ratings
Channel / partner relationship management	8.10 Ratings	5.80 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Nimble 8.1 Ratings 7% above category average	Square Customers 6.8 Ratings 10% below category average
Case management	7.90 Ratings	7.30 Ratings
Call center management	8.20 Ratings	6.80 Ratings
Help desk management	8.30 Ratings	6.30 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Nimble 8.7 Ratings 14% above category average	Square Customers 8.9 Ratings 16% above category average
Lead management	8.40 Ratings	8.90 Ratings
Email marketing	9.00 Ratings	8.90 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Nimble 8.2 Ratings 8% above category average	Square Customers 7.9 Ratings 4% above category average
Task management	8.50 Ratings	5.70 Ratings
Billing and invoicing management	8.40 Ratings	9.50 Ratings
Reporting	7.70 Ratings	8.40 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Nimble 8.9 Ratings 16% above category average	Square Customers 8.7 Ratings 14% above category average
Forecasting	8.90 Ratings	8.00 Ratings
Pipeline visualization	8.80 Ratings	9.00 Ratings
Customizable reports	9.00 Ratings	9.00 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Nimble 8.6 Ratings 14% above category average	Square Customers 6.9 Ratings 8% below category average
Custom fields	9.00 Ratings	3.70 Ratings
Custom objects	8.30 Ratings	00 Ratings
Scripting environment	8.50 Ratings	7.00 Ratings
API for custom integration	8.80 Ratings	10.00 Ratings

Security

Comparison of Security features of Product A and Product B
	Nimble 9.3 Ratings 11% above category average	Square Customers 9.5 Ratings 13% above category average
Single sign-on capability	9.40 Ratings	10.00 Ratings
Role-based user permissions	9.30 Ratings	9.00 Ratings

Social CRM

Comparison of Social CRM features of Product A and Product B
	Nimble 8.4 Ratings 13% above category average	Square Customers 6.6 Ratings 11% below category average
Social data	8.40 Ratings	6.30 Ratings
Social engagement	8.40 Ratings	6.80 Ratings

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Nimble 8.8 Ratings 18% above category average	Square Customers 6.0 Ratings 20% below category average
Marketing automation	8.70 Ratings	10.00 Ratings
Compensation management	8.90 Ratings	2.00 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Nimble 8.3 Ratings 12% above category average	Square Customers 9.0 Ratings 20% above category average
Mobile access	8.30 Ratings	9.00 Ratings

Best Alternatives
	Nimble	Square Customers
Small Businesses	Salesmate Score 10.0 out of 10	Salesmate Score 10.0 out of 10
Medium-sized Companies	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
Enterprises	Creatio Score 9.7 out of 10	Creatio Score 9.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Nimble	Square Customers
Likelihood to Recommend	8.5 (0 ratings)	8.7 (0 ratings)
Likelihood to Renew	8.3 (0 ratings)	- (0 ratings)
Usability	8.5 (0 ratings)	9.6 (0 ratings)
Support Rating	9.8 (0 ratings)	7.6 (0 ratings)

User Testimonials
	Nimble	Square Customers
Likelihood to Recommend	[Nimble] has been the best platform for us to manage contacts and information from the contacts. Great dashboard, fast UI, and complete package with all features helping us a lot. I would definitely recommend this software to other businesses to have this in their ecosystem to be more productive. Incentivized Margaret turner Business Development Manager Read full review	Square is absolutely brilliant if you are just starting out and your business has both an in-person and an online component to it, as Square will solve both in-person POS and online booking/billing. Square also offers the option to create a free website for your company, though it is a very basic site, if you don't have a website yet, this is a VERY helpful option, as it takes away a huge cost. Square allowed us to be up and running in no time, taking away the need to worry about an expensive appointment-setting add-on from our current website provider (Square integrates quite nicely with our current site). Square is probably less ideal for more advanced users or companies with a need for more detailed inventory/service management. But even then, Square will more than likely be able to get the job done! Incentivized Verified User Anonymous Read full review
Pros	Nimble is the CRM solution used to strengthen business relationships with our frequent and potential customers. We like that it allows us to follow up with our customers. Its integration with email tools, social networks, and other programs allows me to keep in touch with customers and prospects. Incentivized MP Maria Pulenta Client Account Executive Read full review	User friendly interface Easy to keep track of clients Incentivized Verified User Anonymous Read full review
Cons	I dont like the functionality aspect of how one of the controllers is always on standby, they dont load balance, meaning you can be on the same controller for the life of the appliance The 4.x firmware was pretty buggy and it gave off a lot of temp alarms Incentivized Michael Haberkern Network Engineer Supervisor Read full review	Inability to transfer funds to bank in real time (PayPal offers this option, for a fee) The option to create a website on Square is very limited. We opted to integrate the Square appointment setting tool into our site, as the site Square offered was subpart. Google calendar integration is now a premium feature, and it used to be included! Incentivized Verified User Anonymous Read full review
Likelihood to Renew	It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately Chad Stewart VP of Sales and Marketing Read full review	No answers on this topic
Usability	The platform has more advantages and positives as compared to challenges or negatives in comparison to other comparable products and platforms available in the marketplace. It was extremely easy to get started with the initial deployment which makes the choice much clearer. Finally its tight integration not just with Microsoft O365 suite, but also with [the] most popular social media platforms available makes it a very favorable platform in its domain. Incentivized Verified User Anonymous Read full review	A lot easier to get your head around and fewer pieces of software are required to manage clients' projects and systems. Incentivized Claire Hunter Owner Read full review
Support Rating	Nimble customer service is enjoyable. With great patience, they work tirelessly to help their customers. It was highly beneficial to employees to have access to remote support sessions. We decided to get in touch with them to learn more about any previously mentioned features. Because of this, Nimble has a strong foundation. I think it's a fantastic option. Aononna Tazin Software Specialist Read full review	Have not had to use their support. I've read a help article that worked to provide the answer for that particular question but I haven't had to reach out to a live person. Incentivized Verified User Anonymous Read full review
Alternatives Considered	I cannot regard Salesforce as a perfect tool for CRM. I found Salesforce lacks many important features that we were looking for. Moreover, [the] email marketing feature of Salesforce wasn’t working well and I didn’t like that feature. But on the other side, the email marketing feature of Nimble works excellently and Nimble is a complete package for CRM. Incentivized LG Leo George Relationship Manager Read full review	A lot easier to use than Infusionsoft!! Incentivized Claire Hunter Owner Read full review
Return on Investment	As the investment made with nimble is only 15 dollars per month, it is easy to return it and double profits in a short time, but this is totally relative to the number of people that are working on the platform account. Based on the above, it is easy to deduce that nimble is a little better suited to small businesses that require a smaller number of sellers, since it does not ensure that all sellers can cover their quota. Incentivized Maria Wiley Master of Busines Administration Read full review	This has allowed me to accept credit / debit transactions without having to have a monthly subscription to a service and lose money on times of no to little use, allowing me to have a broader customer range as checks are risky. All of my initial equipment was free and there were no startup costs so my return was immediate. The small fee taken out of the transaction is very much worth the ability to accept nearly all plastic transactions. Incentivized Kyle Farago Independent Contractor Read full review
ScreenShots