Atera vs. NinjaOne

Atera

NinjaOne

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Atera	Score8.6 out of 10	N/A	Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera has shifted focus from automation to AI-powered autonomy in IT. With…	$139 per month per user
NinjaOne	Score9 out of 10	N/A	NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.	N/A

Pricing

Atera

NinjaOne

MSP - Pro: $129
per month (billed annually) per user
IT Department - Professional: $149
per month (billed annually) per user
MSP - Growth: $179
per month (billed annually) per user
IT Department - Expert: $189
per month (billed annually) per user
MSP - Power: $209
per month (billed annually) per user
IT Department - Master: $219
per month (billed annually) per user

No answers on this topic

Pricing Offerings
Atera	NinjaOne
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

No setup fee

Unlimited devices.

NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.

Community Pulse
Key User Insights
	Atera	NinjaOne
Considered Both Products	Atera Kevin Wangler Director of Information Technology in Information Technology at Trinity High School (Primary/Secondary Education, 201-500 employees) Chose Atera Atera is very similar to Syncro in feature set and pricing, but we liked Atera just a bit better. (We switched from Atera to Syncro and then back to Atera, and have stuck with Atera for several years now.) Kaseya gave us bad vibes from their sales department and we ultimately … Incentivized Helpful? Josiah Parrish IT Manager in Information Technology at National Cowboy and Western Heritage Museum (Non-profit Organization Management, 51-200 employees) Chose Atera NinjaOne is a great tool for Remote management and patch management. However, Atera is more polished and gives better functionality for the end user side through things like work from home, and the support portal knowledge base. Also, when using NinjaOne, I don't remember there … Incentivized Helpful? Verified User Chose Atera Atera's pay-per-technician pricing just made sense for us. They don't nickel-and-dime either. NinjaOne, by contrast, was over twice as expensive to start out, but they wanted to charge extra just for a ticketing system and many other things. Incentivized Helpful? Verified User Chose Atera NinjaOne is a great platform but is simple overall versus Atera. Atera is so feature rich that it can be overwhelming at times but is worth the learning curve. Take time to go through the onboarding, reading the help articles, and even reaching out to support directly through … Incentivized Helpful? Verified User Chose Atera We looked at NinjaOne and ConnectWise Automate which are both fantastic tools. Those options definitely have their strengths over Atera, but Atera was the one we chose in the end. The thing that drew us to Atera was the lack of complicated contracts and simple tech based … Incentivized Helpful? Brian Pankey Owner in Information Technology at Pankey Consultants (Information Technology & Services, 1-10 employees) Chose Atera I did like NinjaOne user interface but the price was a lot and the implementation of how it does Windows Updates was not ideal. Pricing would have gotten way up there for the number of endpoints I needed to load up initially. N-able was good with the Apple computer integrations … Incentivized Helpful? Isaac Groenendyk Technology Coordinator in Information Technology at LADSE (Education Management, 201-500 employees) Chose Atera I think Atera is the leader here. The aggressive pricing along with feature set is unparalleled in my opinion. They seem to be headed in the right direction and keep pushing the envelope in what the tool can do. The one thing lacking for me is the Apple integration into … Incentivized Helpful? Randy Bell Managed IT Services / Owner in Information Technology at Done Right Computer Services (Information Technology & Services, 1-10 employees) Chose Atera Overall, the basic agent cost is better for a partially functional product. Incentivized Helpful? Verified User Chose Atera Atera Billing of per technician is a great way to save Atera has 24/7 support that response in a matter of seconds The Copilot that they have added recently is a game changer and will make anyone wants to associate themselves with Atera Incentivized Helpful? Verified User Chose Atera In my experience, Atera lured us in with the pricing per technician to try and save us money. They then proceeded to take features away and lock them behind higher-tiers. In addition, in my opinion, their customer support is atrocious. I think if you enjoy long times between … Incentivized Helpful? Robert Miller Information Technology Manager in Information Technology at Schreiber Foods International (Food & Beverages, 11-50 employees) Chose Atera Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was … Incentivized Helpful? Kamil Salagan IT Manager in Information Technology at Bartek Ingredients Inc. (Chemicals, 51-200 employees) Chose Atera Atera was more cost effective, easy to deploy and had all the features and tools we needed. It's still a little rough around the edges but we can work around those considering its a fraction of the cost compared to others. Incentivized Helpful? Frank Pietersma Owner at Inno ICT (Computer Networking, 1-10 employees) Chose Atera This Year I started an IT company and was in need of monitoring and PSA software. In the past I've worked with Datto, Datto RMM and Ncentral so one of these would be a logical choice for me to choose. However their pricing is from a different world. For a starting company, … Incentivized Helpful? Verified User Chose Atera Atera competes well with other RMM competitors, lacking primarily in patch management. I was constantly fighting to get my Windows updates out there, and had a couple of troublesome systems where I had to manually install patches from Microsoft Catalog due to WU being brain … Incentivized Helpful? Matt Ianson IT Manager in Information Technology at Boab IT (Information Technology & Services, 11-50 employees) Chose Atera Any RMM that supports licensing around agents / technicians rather than devices is always a win in my mind. Primarily Atera was chosen due to the specific features it provides (we didn't need a lot of bells and whistles) and did what it needed to do, well. Remote access, patch … Incentivized Helpful? Verified User Chose Atera Atera has many of the same features as the other products we've tested. The selling point for us was the pricing model for Atera. Most other providers charged a fee per endpoint which could quickly add up. With Atera's pricing model, we have a fixed annual cost which is … Incentivized Helpful? Matthew Arnold Network System Administrator in Information Technology at LBMX (Computer Software, 51-200 employees) Chose Atera Easier to understand and use, more affordable. Incentivized Helpful? Michael Kubelka Information Technology Manager in Information Technology at Renewal by Andersen St Louis (Construction, 51-200 employees) Chose Atera Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by … Incentivized Helpful? George Cabanting CEO (Chief Executive Officer) in Information Technology at Oxford Computer Services Llc (Computer & Network Security, 1-10 employees) Chose Atera Costs per technician not # of units monitored, scaleabilty, support, features, remote access tools intuitive endpoint management software to managed service providers (MSPs) and IT professionals with an exceptional user experience and all the support you need to deliver fast … Incentivized Helpful? Verified User Chose Atera LabTech is a more comprehensive remote monitoring and management tool but costs considerably more. We switched to Atera from LabTech for a number of reasons. First and foremost, cost. Atera's per user licensing structure is much better suited for startups than LabTech. The … Incentivized Helpful? Bob Brink President/CEO in Information Technology at Total BusinessWare Inc (Computer Software, 11-50 employees) Chose Atera Atera has the right balance of power, flexibility, and ease of use. Incentivized Helpful? Scott Kuhn Owner in Information Technology at IT Service Works (Computer Networking, 1-10 employees) Chose Atera I'd selected Atera at a point where they were new to the US, and the RMM I was currently using wanted an increase in cost for further growth. I was intrigued by the platform and the cost point was fantastic. Incentivized Helpful?	NinjaOne Verified User Chose NinjaOne Atera uses a pay by technician model but can't do half as much as Ninja. We still employ one Atera user to monitor some of our old clients that don't pay for monitoring. The UI of Atera is also amazing. Other RMMs could learn from them. We will stick with Ninja for the … Incentivized Helpful? Verified User Chose NinjaOne Prior to NinjaOne, our IT management was a blank slate. We knew we needed something, and we wanted to ensure we were making the best decision for our organization. We attended demos and talked with sales reps, sales engineers, etc. At the end of the day, it was the relationship … Incentivized Helpful? Jason Earle IT Manager in Information Technology at JCL Investments Inc. (Construction, 201-500 employees) Chose NinjaOne I honestly cannot say enough good words about this system. I would never run an IT department again without NinjaOne, supposing I had to pay for it out of my own pocket. If you are considering any RMM to run your IT operations then I can guarantee you that you will not find … Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

Atera

NinjaOne

Comparison of Application Performance Management features of Atera and NinjaOne
Feature	Atera 10.0 1 Ratings	NinjaOne - Ratings
Virtualization monitoring	10.01 Ratings	00 Ratings
IT Asset Discovery	10.01 Ratings	00 Ratings

Comparison of Monitoring Tasks features of Atera and NinjaOne
Feature	Atera 9.4 112 Ratings	NinjaOne 8.9 41 Ratings
Remote monitoring	8.8111 Ratings	8.838 Ratings
Network device monitoring	9.198 Ratings	7.536 Ratings
Activity Monitoring	10.01 Ratings	8.424 Ratings

Comparison of Management Tasks features of Atera and NinjaOne
Feature	Atera 8.8 111 Ratings	NinjaOne 8.6 40 Ratings
Patch Management	8.1110 Ratings	8.939 Ratings
Policy-based automation	7.596 Ratings	8.840 Ratings

Comparison of Remote Access features of Atera and NinjaOne
Feature	Atera 7.8 1 Ratings	NinjaOne - Ratings
Attended device access	10.01 Ratings	00 Ratings
Unattended device access	10.01 Ratings	00 Ratings
Mobile device access	1.01 Ratings	00 Ratings
Virtual device access	10.01 Ratings	00 Ratings
Multiple-display support	7.01 Ratings	00 Ratings
Multiple concurrent sessions	9.01 Ratings	00 Ratings

User Ratings
	Atera	NinjaOne
Likelihood to Recommend	8.5 (113 ratings)	9.4 (47 ratings)
Likelihood to Renew	9.6 (4 ratings)	9.9 (2 ratings)
Usability	8.8 (61 ratings)	8.0 (2 ratings)
Support Rating	9.0 (5 ratings)	9.1 (5 ratings)

Atera vs. NinjaOne

Atera

NinjaOne

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