NinjaOne vs. Omnissa Workspace ONE UEM

Whether you are an MSP who needs an all-in-one solution for device management, or you are in-house IT who needs a single pane of glass to manage your devices, NinjaOne fits the bill as a top tier solution. The amount of flexibility in scaling to your organization's size is impressive as the platform can be as simple as just using it for remote access, all the way up to deploying comprehensive automation packages in the form of a compound condition that bases its actions on the results of other conditions or scripts.

Incentivized

AirWatch is a great tool for large organizations that need to manage more than 100 devices. The product is capable of handling multiple platforms and is scalable to any size company. I would not recommend AirWatch to small companies, companies with minimal MDM needs or companies on a tight budget. It's the Rolls Royce of MDMs, it has all the bells and whistles and it's not inexpensive.

Incentivized

• With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations.
• Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly.
• Ninja gives us automated patch management of our important devices, and has a nice security log to see what's been done.

Incentivized

• Compliance policies are robust. One thing we have done is to keep our operating systems updated using the Airwatch compliance policies. We created a customized email from an Airwatch template and send notifications to users when they are not compliant.
• Volume Purchase Program Integration allows you to purchase apps with a corporate credit card and push out licenses to authorized users.
• Staging user allows minimal end user interaction. Only 2 inputs when we hand a corporate phone to an end user(device password & email password).
• Secure Content Locker allows us to open and manage email attachments in a secure container.

Incentivized

• NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices.
• I would like it if NinjaOne also provided an MDM solution.
• It would be nice is NinjaOne could integrate a PAM solution as well.

Incentivized

• Web Console GUI. The GUI is a little outdated compared to other MDM providers like Meraki, and can be slow at times.
• Overlapping Profiles. I wish there was a GUI interface to show similar profiles that are being appiled to the same user groups, or a best practices intervention that can show me if there is a better way to layout my profiles.
• AirWatch Mobile Apps. I would rather have my employees utilize Google Chrome or Firefox on their mobile devices, but can't because they need to access internal content via the MAG. It would be nice if AirWatch could integrate these two items together. All of their mobile apps are sluggish too. Users complain that the Content Locker is not friendly to work with, but on the admin side of things it's great.

Incentivized

I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.

Incentivized

We've used it for 3 years and our contract is up later this year. We own the licenses, but we would have to either renew cloud services or bring the services in-house and install on servers here. We may want to see what's new in the marketplace that could be just as useful and cost effective.

Incentivized

Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.

Incentivized

It works well for our environment and what we're using it for. It actually does more than we're currently utilizing, but I believe our needs will change in the near future and we could utilize more features.

Incentivized

Availability is very good

Incentivized

Just in the past few weeks our staff has had several issues with the website. It is either taking a long time to load anything or we are not able to get in at all. This is very frustrating when you are trying to manage and enroll users. It was down 2 days in a row just this past week. Not good!

Incentivized

The software loads quickly for the most part

Incentivized

Went over the availability just a minute ago on the last rating. Don't use the reporting too much but will likely begin that soon. Integration with Active Directory doesn't seem to bog either system down.

Incentivized

Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.

Incentivized

There is a separate portal for Workspace One + Chat function. The support is fast but sometime you need a little but luck that the right person is supporting your case. Case escalation is not really working.

Incentivized

Easy to learn and all of the functions and features were easy to learn. Once I started learning all of the features and functions, it made my everyday tasks much easier and more productive. The user interface is very easy to use. If I did have any questions, the Ninja Dojo was a big help.

Incentivized

It was nice and self paced learning. The sections were easy to understand and the functionality was very worthwhile. The online training was very easy to learn and intuitive. I did not feel the need to ask for any clarification or assistance with any of the sections. I am still learning a lot of the functions but fined it very easy to use.

Incentivized

Use of Organizations and locations

Incentivized

AirWatch support was included and helped with every step of the implementation. They have their "university" with helpful documents and phone support 24x7.

Incentivized

We used Auto Task and Datto. We felt that NinjaOne was a more user friendly platform. There was a large training curve for new employees to learn to use Auto Task. We have noticed a shortened training curve for NinjaOne. We really like the layout and the Ninja Academy.

Incentivized

At the time (2017) the Microsoft solution wasn't fully cloud-native and you needed several tools to accomplish the same as Workspace ONE Unified Endpoint Management. This would have led to even more issues getting up and running as we had with Workspace ONE. Last year we made switched to Microsoft Endpoint Manager cause it presented an easier interface and was better suited to go with our business direction of Microsoft 365.

Incentivized

Overall the software is very reliable

Incentivized

It is really scalable. They love to have more users as you pay by the license. They are great in this regard.

Incentivized

• NinjaOne is a monthly payment with no commitment, this is much better suited to an MSP than other competitors that try to wrap you up into a 3-5-year contract. As an MSP, we could lose a client at any moment and it sucks to be stuck in a contract where we can't lower our agent counts.
• NinjaOne helps my techs be more efficient and productive. Saving time and money.

Incentivized

• We now have over 100,000 users utilizing AirWatch, and the organization is performing exceptionally well in providing services to both VIP users and the broader user base. The solution has greatly enhanced our ability to manage and support users effectively.
• In terms of ROI, the organization is fully satisfied with the service AirWatch provides, and there are plans to explore more features from VMware in the near future. Our next goal is to leverage cloud-based services, which will further enhance our capabilities.
• Having a solution like AirWatch in place always creates a positive impact within the organization, allowing users to benefit from the full range of services provided. However, based on feedback, some users are dissatisfied with the enforcement of certain policies required for enrollment. Previously, the process was simpler, with users only needing to enter their ID and password to access emails on their devices. The additional steps in the current process have caused some frustration.