NinjaOne vs. ProProfs Help Desk
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 NinjaOne | Score9 out of 10 | N/A | NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support. | N/A |
 ProProfs Help Desk | Score8.1 out of 10 | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $29.99 per month per user |
| NinjaOne | ProProfs Help Desk | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | NinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial. | — | ||||||||||||||
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| Monitoring Tasks |
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| Management Tasks |
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| NinjaOne | ProProfs Help Desk | |
|---|---|---|
| Likelihood to Recommend | 9.4 | 6.4 |
| Likelihood to Renew | 9.9 | - |
| Usability | 8.0 | - |
| Support Rating | 9.1 | 7.3 |