TrustRadius: an HG Insights company

NinjaOne vs. Spiceworks Cloud Help Desk

Save this comparison

Save this comparison

NinjaOne

121 Reviews and Ratings

Spiceworks Cloud Help Desk

248 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    NinjaOne

    Score9 out of 10
    		N/ANinjaOne automates the hardest parts of IT, delivering visibility, security, and control over endpoints. The NinjaOne endpoint management platform increases productivity for IT teams and managed service providers, and comes with unlimited onboarding, training, and support.N/A

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    		N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    NinjaOneSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    NinjaOneSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsNinjaOne is a subscription service with a charge rate per month. For more detailed pricing information, contact NinjaOne directly to request a demo or to start 14-days free trial.—
    More Pricing Information
    Community Pulse
    NinjaOneSpiceworks Cloud Help Desk
    Considered Both Products
    NinjaOne
    Verified User
    Chose NinjaOne
    this integrates with Splashtop and works well. I am happy with the integration and prefer it over Teamviewer. This is included in our subscription and works with a few clicks. Users can accept / deny the request and if no one is there we can still remote in. Makes servicing …
    Incentivized
    Stephanie Sava
    Sr Help Desk Analyst/Phone System Administrator in Information Technology at White-Wilson Medical Center (Hospital & Health Care, 201-500 employees)
    Chose NinjaOne
    Ninja does a few things better than Goverlan Reach, like the integrated ticketing. But honestly, Goverlan was much more user-friendly for everything else. N-able has a lot of features, but they're not easy to use, if you can even find them.
    Incentivized
    Spiceworks Ziff Davis
    Edwin Harrison
    CTO in Information Technology at CareFirst Medical Management (Hospital & Health Care, 201-500 employees)
    Chose Spiceworks Cloud Help Desk
    although it does not have all of the features it still is able to perform MOST of the function for these softwares
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NinjaOneSpiceworks Cloud Help Desk
    Monitoring Tasks
    Comparison of Monitoring Tasks features of NinjaOne and Spiceworks Cloud Help Desk
    Feature
    NinjaOne
    8.9
    41 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Remote monitoring8.838 Ratings00 Ratings
    Network device monitoring7.536 Ratings00 Ratings
    Activity Monitoring8.424 Ratings00 Ratings
    Management Tasks
    Comparison of Management Tasks features of NinjaOne and Spiceworks Cloud Help Desk
    Feature
    NinjaOne
    8.6
    40 Ratings
    Spiceworks Cloud Help Desk
    -
    Ratings
    Patch Management8.939 Ratings00 Ratings
    Policy-based automation8.840 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of NinjaOne and Spiceworks Cloud Help Desk
    Feature
    NinjaOne
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Organize and prioritize service tickets00 Ratings8.054 Ratings
    Expert directory00 Ratings8.047 Ratings
    Subscription-based notifications00 Ratings9.042 Ratings
    ITSM collaboration and documentation00 Ratings6.045 Ratings
    Ticket creation and submission00 Ratings10.054 Ratings
    Ticket response00 Ratings10.053 Ratings
    Self Help Community
    Comparison of Self Help Community features of NinjaOne and Spiceworks Cloud Help Desk
    Feature
    NinjaOne
    -
    Ratings
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    External knowledge base00 Ratings7.048 Ratings
    Internal knowledge base00 Ratings7.048 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of NinjaOne and Spiceworks Cloud Help Desk
    Feature
    NinjaOne
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Customer portal00 Ratings9.046 Ratings
    IVR00 Ratings7.011 Ratings
    Social integration00 Ratings8.927 Ratings
    Email support00 Ratings10.046 Ratings
    Help Desk CRM integration00 Ratings9.928 Ratings
    User Ratings
    NinjaOneSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.4
    (47 ratings)
    10.0
    (83 ratings)
    Likelihood to Renew
    9.9
    (2 ratings)
    10.0
    (29 ratings)
    Usability
    8.0
    (2 ratings)
    9.0
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.1
    (5 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)