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Nutshell CRM vs. Zendesk Sell

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Nutshell CRM

32 Reviews and Ratings

Zendesk Sell

73 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Nutshell

    Score8.9 out of 10
    		N/ANutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.

    $20

    per user, per month

    Zendesk Sell

    Score8.8 out of 10
    		N/AZendesk Sell (formerly Base CRM) is a CRM that aims to give reps access to integrated tools that provide the full context of a customer account. This keeps them in the loop and allows them to capitalize on opportunities. Zendesk Sell can be extended with Reach, a lead generation and engagement tool that automates the process of finding and keeping leads interested, so reps can focus more on building relationships and crushing their quotas. Base CRM was founded in 2009, and acquired by Zendesk…

    $19

    per seat/month billed annually

    Pricing
    NutshellZendesk Sell
    Editions & Modules
    Starter
    $20
    per user, per month
    Pro
    $35
    per user, per month
    Pro+
    $70
    per user, per month
    Sell Team
    $19.00
    per seat/month billed annually
    Reach prospecting enrichment add-on (requires a Sell Subscription)
    $27.00
    Per User Per Month (billed annually)
    Sell Professional
    $49.00
    per seat/month billed annually
    Sell Enterprise
    $99.00
    per seat/month billed annually
    Sell Elite
    $199.00
    per seat/month billed annually
    Offerings
    Pricing Offerings
    NutshellZendesk Sell
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    NutshellZendesk Sell
    Considered Both Products
    Nutshell, Inc.
    No answer on this topic
    Zendesk
    Ali Nisar
    Director Of Strategic Partnerships in Sales at Traffic Digital (Internet, 51-200 employees)
    Chose Zendesk Sell
    Much more efficient and cleaner interface allows quicker and simpler contact/pipeline management for all members of staff regardless of seniority.

    Additionally, it's a much simpler platform designed for sales compared to more traditional CRMs.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    NutshellZendesk Sell
    Sales Force Automation
    Comparison of Sales Force Automation features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    5.6
    12 Ratings
    Zendesk Sell
    6.6
    15 Ratings
    Customer data management / contact management6.011 Ratings8.914 Ratings
    Workflow management10.010 Ratings6.115 Ratings
    Territory management6.06 Ratings4.98 Ratings
    Opportunity management10.08 Ratings7.913 Ratings
    Integration with email client (e.g., Outlook or Gmail)1.012 Ratings6.915 Ratings
    Quote & order management8.07 Ratings3.97 Ratings
    Interaction tracking1.010 Ratings7.915 Ratings
    Channel / partner relationship management3.01 Ratings7.811 Ratings
    Contract management00 Ratings5.410 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    8.8
    6 Ratings
    Zendesk Sell
    9.0
    12 Ratings
    Case management9.75 Ratings9.07 Ratings
    Call center management8.04 Ratings9.08 Ratings
    Help desk management00 Ratings9.011 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    5.0
    11 Ratings
    Zendesk Sell
    6.9
    12 Ratings
    Lead management9.010 Ratings6.012 Ratings
    Email marketing1.09 Ratings7.89 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    8.9
    10 Ratings
    Zendesk Sell
    5.3
    13 Ratings
    Task management9.09 Ratings8.013 Ratings
    Reporting8.87 Ratings7.013 Ratings
    Billing and invoicing management00 Ratings1.05 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    8.1
    11 Ratings
    Zendesk Sell
    8.2
    15 Ratings
    Forecasting8.08 Ratings7.812 Ratings
    Pipeline visualization7.810 Ratings7.914 Ratings
    Customizable reports8.610 Ratings9.014 Ratings
    Customization
    Comparison of Customization features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    8.3
    9 Ratings
    Zendesk Sell
    4.2
    15 Ratings
    Custom fields8.09 Ratings7.815 Ratings
    Custom objects9.05 Ratings4.910 Ratings
    Scripting environment9.01 Ratings1.16 Ratings
    API for custom integration7.04 Ratings3.08 Ratings
    Security
    Comparison of Security features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    7.5
    2 Ratings
    Zendesk Sell
    9.5
    14 Ratings
    Single sign-on capability9.01 Ratings9.912 Ratings
    Role-based user permissions6.01 Ratings9.011 Ratings
    Social CRM
    Comparison of Social CRM features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    7.5
    8 Ratings
    Zendesk Sell
    4.0
    5 Ratings
    Social data7.08 Ratings1.04 Ratings
    Social engagement8.01 Ratings6.95 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    8.0
    1 Ratings
    Zendesk Sell
    5.4
    7 Ratings
    Marketing automation8.01 Ratings9.87 Ratings
    Compensation management8.01 Ratings1.03 Ratings
    Platform
    Comparison of Platform features of Nutshell CRM and Zendesk Sell
    Feature
    Nutshell CRM
    6.0
    12 Ratings
    Zendesk Sell
    8.0
    13 Ratings
    Mobile access6.012 Ratings8.013 Ratings
    User Ratings
    NutshellZendesk Sell
    Likelihood to Recommend
    9.0
    (12 ratings)
    10.0
    (15 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.0
    (2 ratings)
    Usability
    7.0
    (2 ratings)
    8.9
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.5
    (2 ratings)
    8.8
    (4 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)