EHR 24/7 by Office Ally vs. SimplePractice

Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.

Incentivized

This is the first EHR platform I used. It is very professionally done with an aesthetically pleasing interface and has broad functionality. I would recommend it to a colleague who is a single practitioner with a small solo practice. I would not, however, recommend it to a group practice owner as I have found many alternatives that are just as good for a noticeable pricing difference with SimplePractice’s new fee structure.

Incentivized

• User friendly
• Structure of the software
• paper less
• software is simple
• I can do almost all work with one software.

Incentivized

• Easy client interface
• Telehealth

Incentivized

• There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
• It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
• There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.

Incentivized

• Not being able to add 2 therapists to a client
• Having a steep learning curve to figure out where all the features were located
• Increased pricing with forced features that I did not plan to ever use
• Not having IvyPay as a payment option
• Only having one way calendar sync

Incentivized

I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.

Incentivized

I have not had to contact support which is nice. If I have a question, I am typically able to find the answer within the help section.

Incentivized

I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.

Incentivized

Also Kalix, Practice Better, Practice Q (formerly Intake Q), Healthie, Jane, etc. I'm hoping to switch to Practice Q soon.

Incentivized

• We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
• We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.

Incentivized

• Not overly expensive to use.
• No drawbacks.

Incentivized