#1 most frequent
United States of America
93.8%45 installations of 48
What is EHR 24/7?
Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans. For $29.95 per month/provider, Office Ally offers EHR 24/7, an Electronic Health Records Program designed to allow healthcare providers to spend more time with patients and less time on paperwork.
Categories & Use Cases
Media
1 / 6
Top Performing Features
HIPAA compliance
The software helps providers comply with the privacy standards established by the Health Insurance Portability and Accountability Act (HIPAA).
Category average: 8.6
Real-time eligibility verification
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
Category average: 6.9
Claims management
This includes claim scrubbing, electronic claim submission, and automated claim tracking.
Category average: 5.8
Areas for Improvement
Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
Category average: 5.2
Customization
Users can tailor the software to best fit their practices or discipline, through features like custom fields, medical forms, chart templates, and/or macro buttons.
Category average: 6.1
Multi-office / multi-physician capabilities
The software can manage and coordinate multi-office or multi-physician instances.
Category average: 7.1
Who Buys & Uses EHR 24/7 by Office Ally
#2 most frequent
Australia
2.1%1 installation of 48
#3 most frequent
France
2.1%1 installation of 48
Highly recommend!
Use Cases and Deployment Scope
There is not apparent problems with Office Ally. I found Office Ally very useful. Only problem I can think about customer services. After Covid, I cannot reach in person to talk. All the communications through email. Sometimes it is quicker to talk than email. Plus, looks like each email goes to a different customer services so I almost have to repeat and explain my problems with the software.
Pros
- User friendly
- Structure of the software
- paper less
- software is simple
- I can do almost all work with one software.
Cons
- Since the Covid, it is difficult to assess customer services
- I cannot call them. They direct me to send email. Sometimes it will be quicker to talk on the phone.
- They operate with Pacific time is sometime inconvenient.
Return on Investment
- Very positive
- It makes my work easy
- I can centralize my work to this software.
We heavily rely on Office Ally!
Pros
- Very user friendly - click and add an appointment right on the calendar.
- Able to see the whole office schedule, all doctors, at once.
- Automatic reminders sent at different intervals to remind patients of their upcoming appointments.
Cons
- There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
- It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
- There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
Return on Investment
- We are able to have appointments clearly scheduled weeks and months ahead of time so we save money by knowing when to have doctors come in or work elsewhere - we aren't having to pay a doctor to be here when there aren't patients scheduled.
- We are able to pay doctors based on the number of office visits they have had with patients vs having to pay a base salary for a doctor even if they did not see any patients.
Other Software Used
Zoom, Google Drive
