TrustRadius

eAssistance Pro (discontinued) vs. Olark

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.N/A
Olark
Score 10.0 out of 10
N/A
Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.
$19
Per Agent Per Month
Pricing
eAssistance Pro (discontinued)Olark
Editions & Modules
No answers on this topic
Self Service
$19.00
Per Agent Per Month
Offerings
Pricing Offerings
eAssistance Pro (discontinued)Olark
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
eAssistance Pro (discontinued)Olark
Considered Both Products
eAssistance Pro (discontinued)
JD
John Davison
Marketing manager
Chose eAssistance Pro (discontinued)
No that is the first live chat software I am using on my website
Olark
Verified User
Anonymous
Chose Olark
I actually have not utilized any other products similar to Olark at this point in my career.
Verified User
Anonymous
Chose Olark
Our organization just made the switch over to Zendesk and Zendesk Chat less than a month ago, so it is difficult to provide an accurate comparison. I will say though, that Zendesk has more robust reporting and far more options for integration. I am confident that Zendesk Chat …
Chose Olark
We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we …
Verified User
Anonymous
Chose Olark
We have only used Olark, due to the pricing and ease of use.
Verified User
Anonymous
Chose Olark
Olark is more user friendly and very affordable for our purpose of use.
Quinton Myers | TrustRadius Reviewer
Quinton Myers
Director Of Support
Chose Olark
Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing …
Verified User
Anonymous
Chose Olark
Olark really doesn't stand up against these options. It feels outdated compared to most of them. All of the competition offers page breaks, while Olark does not. I don't really understand why they don't have this simple feature. I can only guess that it's a methodology thing, …
Verified User
Anonymous
Chose Olark
I have not used other chat software
Verified User
Anonymous
Chose Olark
Olark is on another level, but still not the optimal product - it's on its way.
Lindsay Bytof | TrustRadius Reviewer
Lindsay Bytof
Customer Service Agent
Chose Olark
I have not used zopim extensively, but my company has been looking into converting to ZenDesk. The one positive difference I did notice with zopim was the ability to easily email a transcript of a chat - and the user has the option to request it independently of the operator.
Verified User
Anonymous
Chose Olark
I haven't personally evaluated other sites. Olark is the only one I've used and I like it quite a bit. To this point price and ease of use has given me reason to stay and I don't see that changing.
Allison Carlson | TrustRadius Reviewer
Allison Carlson
Customer Support Manager
Chose Olark
The main reason was that we had a really hard time integrating the Zendesk chat function into our UI, and once we discovered that Olark would not only integrate seamlessly with our website, but also automatically produce Zendesk support tickets, we were sold.
Verified User
Anonymous
Chose Olark
I actually haven't tried out any similar products at this time, unfortunately.
Features
eAssistance Pro (discontinued)Olark
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
eAssistance Pro (discontinued)
-
Ratings
Olark
10.0
Ratings
15% above category average
Chat history and transcripts00 Ratings10.00 Ratings
Chat reporting00 Ratings10.00 Ratings
Chat and web analytics00 Ratings10.00 Ratings
Best Alternatives
eAssistance Pro (discontinued)Olark
Small Businesses
Gist
Gist
Score 9.5 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eAssistance Pro (discontinued)Olark
Likelihood to Recommend
8.2
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
9.1
(0 ratings)
8.6
(0 ratings)
Usability
-
(0 ratings)
10.0
(0 ratings)
Support Rating
-
(0 ratings)
9.8
(0 ratings)
Product Scalability
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
eAssistance Pro (discontinued)Olark
Likelihood to Recommend
It is fast and secure.
JD
John Davison
Marketing manager
Read full review
If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business. We have 4 employees at any given time dedicated to our chat function during business hours. After hours if offers the option to send our customer service team an email with your question on your behalf. Everyone wins.
Verified User
Anonymous
Read full review
Pros
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
JD
John Davison
Marketing manager
Read full review
  • Its ease of use and simple design is a huge plus.
  • Their customer support is top notch. They have always been super responsive and helpful.
  • Past chats are stored and easy to search.
  • It's easy to customize to fit the look and feel of your website.
Adam Montgomery | TrustRadius Reviewer
Adam Montgomery
Energy Efficiency Consultant
Read full review
Cons
No answers on this topic
  • There is not a way to add a queue. We have guests that get a little impatient when we are very busy. This would allow for the guest to know that we are working on getting to them and not ignoring them.
  • We have experienced outages this past year, and the communication in regards to what is happening is not the best.
Verified User
Anonymous
Read full review
Likelihood to Renew
I am still using this comfortably on my website, so I do not need any other software.
JD
John Davison
Marketing manager
Read full review
I think it's a great feature to be more in touch with a customer base - it saves time, money, and is often extremely effective in terms of answering customer questions and addressing concerns. Although the subject of product renew is not necessarily in my hands, I strongly advocate for the program's future use
Verified User
Anonymous
Read full review
Usability
No answers on this topic
It is simply easy and customizable to be exactly what you need it to be
NW
Nicole Whitten
Account Manager
Read full review
Support Rating
No answers on this topic
I've used the Olark knowledge base and searched online for help on questions I had. The help section is easy to use. I have found most of the answers I need within minutes. Plus their help section has a chat feature in a box on the same level as the answers so when I did need more help it was right there for me. (didn't need to search for it on another part of the page) This box has a link to open a support ticket, twitter link for quick answers, and a systems notice
Vivian Vassar | TrustRadius Reviewer
Read full review
Alternatives Considered
No that is the first live chat software I am using on my website
JD
John Davison
Marketing manager
Read full review
We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we liked how it fit on the screen of the website - easy to see but not intrusive
Vivian Vassar | TrustRadius Reviewer
Read full review
Return on Investment
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
JD
John Davison
Marketing manager
Read full review
  • Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support.
  • I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform.
Verified User
Anonymous
Read full review
ScreenShots