| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LiveChat | Score9.4 out of 10 | Small Businesses (1-50 employees) | LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them… | $20 per month per user |
 Olark | Score10 out of 10 | N/A | Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support. | $15 per month |
| LiveChat | Olark | |||||||||||||||
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| LiveChat | Olark | |
|---|---|---|
| Considered Both Products | Chose LiveChat The other ones are good too, but ultimately it was the app and ease of use that lead us to LiveChat. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| LiveChat | Olark | |||||||||||||
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| Chat Analytics and Reports |
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| LiveChat | Olark | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 10.0 |
| Likelihood to Renew | 10.0 | 8.6 |
| Usability | - | 10.0 |
| Support Rating | 7.3 | 9.8 |
| Product Scalability | - | 8.0 |
