| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Olark | Score10 out of 10 | N/A | Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support. | $15 per month |
 Pure Chat by Ruby | Score8.6 out of 10 | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month |
| Olark | Pure Chat by Ruby | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Olark | Pure Chat by Ruby | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Pure Chat by Ruby Incentivized Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Pure Chat by Ruby Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Olark | Pure Chat by Ruby | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Chat Analytics and Reports |
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| Olark | Pure Chat by Ruby | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.6 |
| Likelihood to Renew | 8.6 | - |
| Usability | 10.0 | - |
| Support Rating | 9.8 | - |
| Product Scalability | 8.0 | - |
