Olark vs. SAS 360 Engage

Olark

Olark

35 Reviews and Ratings

SAS 360 Engage

SAS 360 Engage

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Olark	Score 10.0 out of 10	N/A	Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.	$19 Per Agent Per Month
SAS 360 Engage	Score 8.0 out of 10	N/A	SAS 360 Engage enables marketing, sales and service teams to set up, automate and track activities in a repeatable fashion from a single omnichannel marketing hub. Users can define target segments, prioritize selection rules, assign messages, orchestrate schedules, automatically execute campaigns and analyze marketing performance.	N/A

Pricing

Olark

SAS 360 Engage

Editions & Modules

Self Service: $19.00
Per Agent Per Month

No answers on this topic

Offerings

Pricing Offerings
Olark	SAS 360 Engage
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Olark	SAS 360 Engage
Considered Both Products	Olark Verified User Anonymous Chose Olark I actually have not utilized any other products similar to Olark at this point in my career. Incentivized Helpful? Verified User Anonymous Chose Olark Our organization just made the switch over to Zendesk and Zendesk Chat less than a month ago, so it is difficult to provide an accurate comparison. I will say though, that Zendesk has more robust reporting and far more options for integration. I am confident that Zendesk Chat … Incentivized Helpful? Vivian Vassar Owner Chose Olark We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we … Incentivized Helpful? Verified User Anonymous Chose Olark We have only used Olark, due to the pricing and ease of use. Incentivized Helpful? Verified User Anonymous Chose Olark Olark is more user friendly and very affordable for our purpose of use. Incentivized Helpful? Quinton Myers Director Of Support Chose Olark Olark has an easier implementation process and has better functionality such as the ability to send commands through the platform to either create a ticket in your CRM or push an opportunity to salesforce; you're even able to 'push' the end user to a web page. Implementing … Incentivized Helpful? Verified User Anonymous Chose Olark Olark really doesn't stand up against these options. It feels outdated compared to most of them. All of the competition offers page breaks, while Olark does not. I don't really understand why they don't have this simple feature. I can only guess that it's a methodology thing, … Incentivized Helpful? Verified User Anonymous Chose Olark I have not used other chat software Incentivized Helpful? Verified User Anonymous Chose Olark Olark is on another level, but still not the optimal product - it's on its way. Incentivized Helpful? Lindsay Bytof Customer Service Agent Chose Olark I have not used zopim extensively, but my company has been looking into converting to ZenDesk. The one positive difference I did notice with zopim was the ability to easily email a transcript of a chat - and the user has the option to request it independently of the operator. Helpful? Verified User Anonymous Chose Olark I haven't personally evaluated other sites. Olark is the only one I've used and I like it quite a bit. To this point price and ease of use has given me reason to stay and I don't see that changing. Incentivized Helpful? Allison Carlson Customer Support Manager Chose Olark The main reason was that we had a really hard time integrating the Zendesk chat function into our UI, and once we discovered that Olark would not only integrate seamlessly with our website, but also automatically produce Zendesk support tickets, we were sold. Incentivized Helpful? Verified User Anonymous Chose Olark I actually haven't tried out any similar products at this time, unfortunately. Incentivized Helpful?	SAS 360 Engage No answer on this topic

Features

Olark

SAS 360 Engage

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Olark 10.0 Ratings 15% above category average	SAS 360 Engage - Ratings
Chat history and transcripts	10.00 Ratings	00 Ratings
Chat reporting	10.00 Ratings	00 Ratings
Chat and web analytics	10.00 Ratings	00 Ratings

Best Alternatives
	Olark	SAS 360 Engage
Small Businesses	Gist Score 9.5 out of 10	Mautic Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	The Trade Desk Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Iterable Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Olark	SAS 360 Engage
Likelihood to Recommend	10.0 (0 ratings)	- (0 ratings)
Likelihood to Renew	8.6 (0 ratings)	- (0 ratings)
Usability	10.0 (0 ratings)	- (0 ratings)
Support Rating	9.8 (0 ratings)	- (0 ratings)
Product Scalability	8.0 (0 ratings)	- (0 ratings)

User Testimonials
	Olark	SAS 360 Engage
Likelihood to Recommend	If you want to have the option to chat on your company website and keep track of those chats, the customer's satisfaction, your employees' capabilities and the repetition of certain inquiries, Olark can truly help your business. We have 4 employees at any given time dedicated to our chat function during business hours. After hours if offers the option to send our customer service team an email with your question on your behalf. Everyone wins. Incentivized Verified User Anonymous Read full review	No answers on this topic
Pros	Its ease of use and simple design is a huge plus. Their customer support is top notch. They have always been super responsive and helpful. Past chats are stored and easy to search. It's easy to customize to fit the look and feel of your website. Incentivized Adam Montgomery Energy Efficiency Consultant Read full review	No answers on this topic
Cons	There is not a way to add a queue. We have guests that get a little impatient when we are very busy. This would allow for the guest to know that we are working on getting to them and not ignoring them. We have experienced outages this past year, and the communication in regards to what is happening is not the best. Incentivized Verified User Anonymous Read full review	No answers on this topic
Likelihood to Renew	I think it's a great feature to be more in touch with a customer base - it saves time, money, and is often extremely effective in terms of answering customer questions and addressing concerns. Although the subject of product renew is not necessarily in my hands, I strongly advocate for the program's future use Incentivized Verified User Anonymous Read full review	No answers on this topic
Usability	It is simply easy and customizable to be exactly what you need it to be Incentivized NW Nicole Whitten Account Manager Read full review	No answers on this topic
Support Rating	I've used the Olark knowledge base and searched online for help on questions I had. The help section is easy to use. I have found most of the answers I need within minutes. Plus their help section has a chat feature in a box on the same level as the answers so when I did need more help it was right there for me. (didn't need to search for it on another part of the page) This box has a link to open a support ticket, twitter link for quick answers, and a systems notice Incentivized Vivian Vassar Owner Read full review	No answers on this topic
Alternatives Considered	We did use Zendesk chat for a short time but switched to Olark when a colleague suggested Olark was simpler. We were looking for a chat solution that was easy to understand and use visually, plus easy to switch between multiple people when taking turns monitoring chat. And we liked how it fit on the screen of the website - easy to see but not intrusive Incentivized Vivian Vassar Owner Read full review	No answers on this topic
Return on Investment	Positive impact on employee payroll. We would have to hire at least 1 or 2 more employees if we no longer offered Live Chat support. I don't believe that Olark had any negative impacts on the business. We simply outgrew the platform. Incentivized Verified User Anonymous Read full review	No answers on this topic
ScreenShots