TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Olark

    Score10 out of 10
    N/AOlark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

    $15

    per month

    Smartsupp

    Score9.3 out of 10
    N/ACzech company Smartsupp offers a live chat tool with a free version. The paid versions include visitor tracking and recording, and agent performance statistics.

    $20

    per month

    Pricing
    OlarkSmartsupp
    Editions & Modules
    Self Service
    $19.00
    Per Agent Per Month
    Ultimate
    $239
    per month
    Standard
    starting at $20
    per month 100 to 200 live chat conversations per month
    Pro
    starting at $30
    per month 100 to 800 live chat conversations per month
    Offerings
    Pricing Offerings
    OlarkSmartsupp
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Features
    OlarkSmartsupp
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Olark and Smartsupp
    Feature
    Olark
    10.0
    1 Ratings
    Smartsupp
    8.2
    7 Ratings
    Chat history and transcripts10.01 Ratings8.27 Ratings
    Chat reporting10.01 Ratings8.57 Ratings
    Chat and web analytics10.01 Ratings7.97 Ratings
    User Ratings
    OlarkSmartsupp
    Likelihood to Recommend
    10.0
    (18 ratings)
    7.9
    (7 ratings)
    Likelihood to Renew
    8.6
    (5 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    8.1
    (7 ratings)
    Support Rating
    9.8
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)