Olark vs. Sugar Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Olark | Score10 out of 10 | N/A | Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support. | $15 per month |
 Sugar Connect | Score6 out of 10 | Small Businesses (1-50 employees) | SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data. | N/A |
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| Editions & Modules |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Chat Analytics and Reports |
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| Olark | Sugar Connect | |
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| Likelihood to Recommend | 10.0 | 7.0 |
| Likelihood to Renew | 8.6 | - |
| Usability | 10.0 | - |
| Support Rating | 9.8 | - |
| Product Scalability | 8.0 | - |