Omilia DiaManT vs. RingCX

Omilia DiaManT

Omilia DiaManT

0 Reviews and Ratings

RingCX

RingCX

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Omilia DiaManT	Score 0.0 out of 10	N/A	Omilia offers a Conversational AI focused on customer self-service. The Omilia Virtual Assistant applications support their omnichannel platform, DiaManT. The vendor states it provides a seamless, end-to-end conversational experience across channels, including IVR, social messengers, web chat, smart speakers, mobile app, email and SMS, creating the same conversational experience on all of them.	N/A
RingCX	Score 9.0 out of 10	N/A	RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.	N/A

Pricing

Omilia DiaManT

RingCX

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Omilia DiaManT	RingCX
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Omilia DiaManT	RingCX
Considered Both Products	Omilia DiaManT No answer on this topic	RingCX Verified User Anonymous Chose RingCX Comcast had no analytics and horrible customer service from my experience Incentivized Helpful? EL Erin Leaman VP Finance Chose RingCX We were previously with Avaya Ring CX but they shuttered their Canadian operations and prior to that we were with a local provider and both were no where near as consistent in service, support and functionality Incentivized Helpful? Verified User Anonymous Chose RingCX RingCx has the IVR we need. Incentivized Helpful? Richard Charette Customer Success Manager Chose RingCX We used to use SipVine before switching and they used an app called Bria for mobile stuff. It worked, but as we scaled as a business we needed more. That's where RingCX came in. Anytime a company makes a full-scale change it comes with pains, but to say that the pains for … Incentivized Helpful? Beth Pelphrey Data Entry Manager Chose RingCX Mitel does not have the reporting RingCX does. We also only had limited options for queues and how the calls rang through the departments. Incentivized Helpful? Verified User Anonymous Chose RingCX Primarily due to cost for the social media channels (as the client also used Salesforce for the CRM elements). Incentivized Helpful? luar lamas Analista Chose RingCX This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company. Incentivized Helpful?

Best Alternatives
	Omilia DiaManT	RingCX
Small Businesses	Fin by Intercom Score 8.5 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Dialpad Support Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Verint Community Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Omilia DiaManT	RingCX
Likelihood to Recommend	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	Omilia DiaManT	RingCX
Likelihood to Recommend	No answers on this topic	RingCX can be well suited for any environment. It's call center focused but it can also be used in a non-call center setting. Incentivized Beth Pelphrey Data Entry Manager Read full review
Pros	No answers on this topic	Set-up was well structured, and programmers made adjustments for items we requested conversion was quick and easy Sales team worked with us to get to pricing we had budgeted for Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	We've had instances where items that we insisted on was not fulfilled. We wanted more detailed reports for our matrixes. Very sensitive to our virtual environments. Incentivized Verified User Anonymous Read full review
Usability	No answers on this topic	Because it works almost flawlessly. In the last several months, I only had one instance where I had to log out of RingCX and log back in to make it work. With our Last VOIP, we had to do that several times per day. It is always easy to log calls, whether answering with the RingCX Salesforce dialer, desktop app, or mobile phone. Creating SOPs couldn't be any easier because RingCX just works! Incentivized Richard Charette Customer Success Manager Read full review
Alternatives Considered	No answers on this topic	We used to use SipVine before switching and they used an app called Bria for mobile stuff. It worked, but as we scaled as a business we needed more. That's where RingCX came in. Anytime a company makes a full-scale change it comes with pains, but to say that the pains for RingCX were minimal would still be an understatement. They helped us switch Seamlessly from our last VOIP; the whole process only took a few minutes, and then using the app, Salesforce integrations, etc., was incredibly easy. Incentivized Richard Charette Customer Success Manager Read full review
Return on Investment	No answers on this topic	We had been experiencing dropped calls and call quality issues, none of this occurs anymore We previously were not able to route, manage and report on email coming into the team, now we can Incentivized EL Erin Leaman VP Finance Read full review
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