DocuSign supports transactions with document sharing and electronic signature, as well as automated and guided data collection and entry, record updating across disparate systems and payment collection upon agreement, as well as analytics and reporting.
$15
per month
OneSpan Sign
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
OneSpan Sign (formerly eSignLive) is an e-signature solution for secure document signing processes that enables organizations to digitize business processes and eliminate costly paper and inconvenient “wet” signatures.
I am going to speak of a personal experience- on multiple occasions: I need my husband to sign documents during the day and I don't need him here- physically. He sometimes works in different parts of the state as well at his own company. There is no problem at all, as long as he has access to his cell phone, email, and cell phone service- he can sign the documents I need him to. It is AMAZING- I can't speak highly enough of Docusign.
It is well suited for financial professional field. At the moment, i cannot think of area that will be less appropriate. It all comes down to if the admin office or head office can accept OneSpan as authorized software. Often enough, program can be very good but not recognized by head office due to its compliance issue. For example, in the Canadian regulatory rules for investments, sometimes it requires companies to process/store documents in the same country. If there is a cross border issue, it will be a big compliance issue.
You have to purchase a subscription and unless you really need to originate a lot of documents, it's not cost-effective to maintain the subscription. It would be better to have a subscription that allows you to purchase a bundle of say, ten documents and then use them as needed for the occasional user.
You'll be hard-pressed to find anything negative from users other than the price.
The product is a great tool for a remote workforce. As the company gets bigger, adding users to the account can be rather expensive. We considering providing read/sign only access for certain individuals and providing full access to other users as necessary to reduce costs.
I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.
As an Administrator of the system, its ease of configuration and the guidance around doing it is second to none. The screens are broken down into manageable segments and easy to navigate to the area that needs to be looked at. Our Process Delivery teams, after initial training are using the system without any problems and find it easy to operation. We get minimal if any, requests for support.
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.
Docusign is super easy to use, and apart from a few administration details, there was really nothing to train on. Post implementation, there were issues with configuration of auto-filled documents with the integrating 3rd party. That training required some time, because the DocuSign expert took the time to walk me through the 3rd party's configuration (how often does that happen?) so I could see how DocuSign should be best used to overcome weaknesses in the 3rd party platform. 10/10 expert care.
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
Adobe Acrobat Sign is less user-friendly and more suited to small scopes, or one-off documents. It lacks the use of templates that DocuSign has, which is what ultimately streamlines and delivers the consistency and efficiencies for the business.
My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.
