OnPage vs. OpenBroadcaster

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OnPage
Score 8.6 out of 10
N/A
OnPage Corporation headquartered in Waltham offers their IT alert management solution.
$13.99
per month (billed annually) per user
OpenBroadcaster
Score 0.0 out of 10
N/A
N/A
$1,995
one-time fee
Pricing
OnPageOpenBroadcaster
Editions & Modules
OnPage Mobile
$13.99
per month (billed annually) per user
Enterprise Silver
$22.99
per month (billed annually) per user
Enterprise Gold
$28.99
per month (billed annually) per user
Basic
$1,995
one-time fee
Offerings
Pricing Offerings
OnPageOpenBroadcaster
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAdd-ons, such as Live Call Routing and Dedicated Lines are available at an additional cost.
More Pricing Information
Community Pulse
OnPageOpenBroadcaster
User Ratings
OnPageOpenBroadcaster
Likelihood to Recommend
8.5
(0 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
-
(0 ratings)
Usability
10.0
(0 ratings)
-
(0 ratings)
Availability
8.8
(0 ratings)
-
(0 ratings)
Performance
9.2
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
Product Scalability
9.2
(0 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(0 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
OnPageOpenBroadcaster
Likelihood to Recommend
OnPage is excellent as an on-call doctor paging system; it replaces the need for our call center, lets us have our answer, and either take patient information or be patched immediately through. This gives us time to finish anything we may be doing that might be urgent without losing their information as it is written in the app or time to pull up the patient's chart before calling them back.
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Pros
  • Delivers prompt messages with important information for patient call back
  • Overrides phone ring settings if needed to ensure a sound is made if desired and no pages are missed
  • Repeats pages frequently if not opened initially, so they are not forgotten
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Cons
  • Not really a "downside": because it works so well, any details we haven't documented from our initial setup are probably lost. It's been almost four years since our initial configuration, and I can no longer easily navigate the OnPage site because I literally haven't logged in since the initial implementation.
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Likelihood to Renew
It works and is reliable
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Usability
Easy to use both web and phone based application.
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Reliability and Availability
Some outages for updates
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Performance
I have done well with the service
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Support Rating
When we have issues we have fast response and willingness to help
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Implementation Rating
I had no part of the implementation
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Alternatives Considered
Out of these, PagerDuty has been my favorite. OnPage is my second favorite so far. The two systems do the same thing. OnPage has a less painful punch in the wallet for the needed technology. The xMatters and ShoreTel Connect only redirect the call and trigger a single alert. Neither of these two products alerts a second time or escalates the ticket. OnPage and Pager Duty have escalation channels. OnPage has an easier scheduler to understand than Pager Duty, however.
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Scalability
I have had no concerns
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Return on Investment
  • Eliminated the concern that on-call personnel were not notified of an issue at all or on a timely basis
  • The reasonable cost, ease of use and reliability reassured management that any issues arising would be handled quickly
  • Users disliked carrying the bulky, unreliable and battery operated pagers. Today all users carry cell phones and can easily install and manage OnPage software
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ScreenShots

OnPage Screenshots

Screenshot of where to deliver high-priority alerts to the on-call staff through the OnPage app. This mobilizes teams on critical issues through secure messaging. The persistent, alert-until-read technology ensures that alerts are never missed.Screenshot of the interface to create and manage multiple on-call schedules for distributed teams. Schedule creation can be done by employees through OnPage’s fail-safe scheduler while ensuring continuous, error-free coverage.Screenshot of how to extend OnPage's Incident Alert Management capabilities to ITSM solution providers such as ServiceNow, ConnectWise, Jira and Autotask to synchronize messages, notes, and actions along the incident lifecycle, driving seamless incident management.Screenshot of a bi-directional integration with Slack and MS Teams, allowing users to initiate and manage critical alerts/pages from within their Slack instance. Elevate critical notifications from Slack into loud, audible push notifications on the phone app, distributing them to the right on-call staff. The integration allows responders to send, receive, and respond to critical alerts without leaving their familiar workspace.Screenshot of the analytics that offer real-time visibility into the incident resolution progress and response times. After an incident is resolved, detailed reports are generated that uncover critical insights and identify gaps in incident response for process improvements.Screenshot of OnPage’s centralized contact management system, which provides a centralized directory to manage all the enterprise contacts and their privileges, on-call schedules, communication workflows and escalation policies, and critical messages. Platform administrators can also mobilize teams using the two-way dispatcher to accelerate incident resolution.