OnShift vs. Sage HRMS

OnShift is power full one to provide and calculate and analyze the data of the head account of the organization easily and fast and payroll and also absenteeism and adherence and attendance for the agents and anyone else in the organization and major the average performance of the agents as they doing and talking and ending time in chat as the AHT easily and communication method also.

Incentivized

Sage HRMS might be great for a smaller company under 1,000 employees. I would not recommend it for larger companies. It becomes too burdensome because many processes still have to be manual and reports take forever to process if you have too many records in your system

Incentivized

• Management
• Easy of use
• Important advanced options
• Excelent design

Incentivized

• Reporting - there are three levels of reporting - 1. Standard Reports 2. Query Tool - users can create very simple list with some filtering functionality 3. Crystal Reports - user can create very simple to complex report pulling data from multiple table, calculated fields, etc.
• Benefit Tracking - benefit plans are setup utilizing rate tables therefore rate changes are updated globally
• Payroll - everyday payroll processing and tax filing that is very user friendly

Incentivized

• Easily filling shifts.
• Downloading schedules to an Excel file or spreadsheet that is easy for employees to read.
• Let the agents get know better as sending a samples.

Incentivized

• It is sometimes hard to identify parts of competency/compensation history. We built tables to store this data but it is not laid out well on the screen.
• Sometimes, even when you tell the system to "Add to History" it doesn't update so there is history missing. This impacts someone that relies on history for troubleshooting and reports.

Incentivized

I do not work with this software anymore, and I am not involved with the renewal of it. However, if I were, I would still suggest using it unless something better was introduced

Incentivized

OnShift account managers consistently respond to emails in less than one business day and are able to address issues very quickly when they occur. Very responsive. This is critical considering integration with the payroll system (ADP).

Incentivized

SmartLinx has payroll platform which integrates nicely with scheduling platform, reducing redundant pay code entry. Analytics ties in both payroll and scheduling. However, SmartLinx is not as user-friendly or intuitive as OnShift; PBJ platform not as good as OnShift, communication with employees more difficult than with OnShift.

Incentivized

Sage HRMS is popular and it's used in most organizations due to the reputation of Sage in coming up with popular and reliable business softwares. The software is not that expensive and after learning how to use it, everything becomes smooth and perfect. It's ultimate strength lies in payroll management and helping in applicant tracking capabilities

Incentivized

• It doesn't work for few users
• Could be more stable

• Sage HRMS allowed us to manage payroll in house.
• It was disappointing that we had to use an outside vendor to file and pay our withholding tax.
• Ultimately, the decision was made to outsource payroll after using HRMS for 3 years.

Incentivized