TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score7.8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    OpenPhone

    Score9.2 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Pricing
    Google VoiceOpenPhone
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    Offerings
    Pricing Offerings
    Google VoiceOpenPhone
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts available for annual pricing.
    More Pricing Information
    Community Pulse
    Google VoiceOpenPhone
    Considered Both Products
    Google
    Chose Google Voice
    Google Voice at the peak of its adoption did serve as a very real and effective solution. However bugs persisted, and innovation lacked, and support for the product soon declined. However, there are several other solutions provided that focus on making one product as best as it …
    Incentivized
    OpenPhone
    Chose OpenPhone
    Google is not my favorite business, and they have a reputation for suddenly shutting services down. I migrated to OpenPhone from Google Voice because of this worry. However, after over a year of dealing with OpenPhone problems, I wish had just stayed with Google Voice.
    Incentivized
    Chose OpenPhone
    It's not even a comparison. OpenPhone blows the competitors out of the water.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Google VoiceOpenPhone
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and OpenPhone
    Feature
    Google Voice
    4.4
    51 Ratings
    OpenPhone
    5.7
    5 Ratings
    Hosted PBX8.423 Ratings4.54 Ratings
    Multi-level Interactive Voice Response (IVR)5.226 Ratings4.55 Ratings
    User templates1.419 Ratings8.04 Ratings
    Call reports5.044 Ratings4.54 Ratings
    Directory of employee names1.725 Ratings7.14 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and OpenPhone
    Feature
    Google Voice
    8.1
    65 Ratings
    OpenPhone
    7.5
    9 Ratings
    Answering rules8.044 Ratings7.16 Ratings
    Call recording10.051 Ratings7.18 Ratings
    Call park6.422 Ratings7.15 Ratings
    Call screening7.459 Ratings7.17 Ratings
    Message alerts9.063 Ratings8.97 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and OpenPhone
    Feature
    Google Voice
    7.2
    43 Ratings
    OpenPhone
    5.7
    10 Ratings
    Video conferencing7.021 Ratings4.52 Ratings
    Audio conferencing7.038 Ratings4.55 Ratings
    Video screen sharing5.613 Ratings5.01 Ratings
    Instant messaging9.326 Ratings8.910 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and OpenPhone
    Feature
    Google Voice
    5.0
    61 Ratings
    OpenPhone
    5.8
    10 Ratings
    Mobile app for iOS5.044 Ratings4.510 Ratings
    Mobile app for Android5.049 Ratings7.15 Ratings
    User Ratings
    Google VoiceOpenPhone
    Likelihood to Recommend
    9.0
    (71 ratings)
    8.9
    (10 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (9 ratings)
    7.1
    (2 ratings)
    Availability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    1.0
    (1 ratings)
    Support Rating
    7.0
    (35 ratings)
    1.0
    (1 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    1.0
    (1 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)