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OpenPhone vs. Skype for Business / Lync (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenPhone

    Score9.2 out of 10
    N/AOpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features.

    $15

    per month per user

    Skype for Business / Lync (discontinued)

    Score8.7 out of 10
    N/ASkype for Business was an online messaging and conferencing tool, now superseded by Microsoft Teams.N/A
    Pricing
    OpenPhoneSkype for Business / Lync (discontinued)
    Editions & Modules
    Starter
    $15
    per month per user
    Business
    $23
    per month per user
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenPhoneSkype for Business / Lync (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts available for annual pricing.
    More Pricing Information
    Features
    OpenPhoneSkype for Business / Lync (discontinued)
    Cloud PBX
    Comparison of Cloud PBX features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    5.8
    5 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Hosted PBX4.54 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)4.55 Ratings00 Ratings
    User templates8.04 Ratings00 Ratings
    Call reports4.54 Ratings00 Ratings
    Directory of employee names7.24 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    7.5
    9 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Answering rules7.26 Ratings00 Ratings
    Call recording7.28 Ratings00 Ratings
    Call park7.25 Ratings00 Ratings
    Call screening7.27 Ratings00 Ratings
    Message alerts8.97 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    5.7
    10 Ratings
    Skype for Business / Lync (discontinued)
    7.8
    1 Ratings
    Video conferencing4.52 Ratings7.01 Ratings
    Audio conferencing4.55 Ratings8.01 Ratings
    Video screen sharing5.01 Ratings8.01 Ratings
    Instant messaging8.910 Ratings8.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    5.8
    10 Ratings
    Skype for Business / Lync (discontinued)
    -
    Ratings
    Mobile app for iOS4.510 Ratings00 Ratings
    Mobile app for Android7.25 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    -
    Ratings
    Skype for Business / Lync (discontinued)
    8.0
    195 Ratings
    High quality audio00 Ratings9.1191 Ratings
    High quality video00 Ratings9.0185 Ratings
    Low bandwidth requirements00 Ratings5.0181 Ratings
    Mobile support00 Ratings9.0146 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.0
    191 Ratings
    Desktop sharing00 Ratings9.0191 Ratings
    Whiteboards00 Ratings5.0120 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    -
    Ratings
    Skype for Business / Lync (discontinued)
    9.3
    188 Ratings
    Calendar integration00 Ratings10.0174 Ratings
    Meeting initiation00 Ratings9.5182 Ratings
    Integrates with social media00 Ratings8.182 Ratings
    Record meetings / events00 Ratings9.0143 Ratings
    Slideshows00 Ratings10.0115 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    -
    Ratings
    Skype for Business / Lync (discontinued)
    7.5
    173 Ratings
    Live chat00 Ratings8.5171 Ratings
    Audience polling00 Ratings7.094 Ratings
    Q&A00 Ratings7.094 Ratings
    Online Events Security
    Comparison of Online Events Security features of OpenPhone and Skype for Business / Lync (discontinued)
    Feature
    OpenPhone
    -
    Ratings
    Skype for Business / Lync (discontinued)
    6.8
    156 Ratings
    User authentication00 Ratings9.0142 Ratings
    Participant roles & permissions00 Ratings8.5148 Ratings
    Confidential attendee list00 Ratings3.0109 Ratings
    User Ratings
    OpenPhoneSkype for Business / Lync (discontinued)
    Likelihood to Recommend
    8.9
    (10 ratings)
    8.4
    (198 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (7 ratings)
    Usability
    7.2
    (2 ratings)
    9.0
    (14 ratings)
    Availability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    1.0
    (1 ratings)
    8.5
    (40 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.0
    (2 ratings)
    Contract Terms and Pricing Model
    1.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    1.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    1.0
    (1 ratings)
    -
    (0 ratings)