| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OpenPhone | Score9.3 out of 10 | N/A | OpenPhone, a business phone service from the company of the same name in San Francisco, adds work phone numbers to existing devices. No new hardware required; all that's required is an app. Extended services include a lightweight contact management CRM, and customer service team management (e.g. shared inbox) features. | $15 per month per user |
 Twilio | Score7.1 out of 10 | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
| OpenPhone | Twilio | |||||||||||||||
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Discounts available for annual pricing. | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
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| OpenPhone | Twilio | |
|---|---|---|
| Considered Both Products | No answer on this topic | |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| OpenPhone | Twilio | |||||||||||||||||||
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| Cloud PBX |
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| OpenPhone | Twilio | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 6.8 |
| Likelihood to Renew | - | 7.5 |
| Usability | 7.2 | 9.5 |
| Availability | 1.0 | - |
| Performance | 1.0 | 7.5 |
| Support Rating | 1.0 | 5.7 |
| Implementation Rating | - | 9.5 |
| Contract Terms and Pricing Model | 1.0 | 10.0 |
| Product Scalability | 1.0 | - |
| Professional Services | - | 10.0 |
| Vendor post-sale | 1.0 | - |
| Vendor pre-sale | 1.0 | - |