AppRiver from OpenText vs. Trend Micro Worry-Free Services Suite

AppRiver from OpenText

Trend Micro Worry-Free Services Suite

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AppRiver from OpenText	Score 4.5 out of 10	N/A	AppRiver from OpenText (formerly from Zix from 2019, which was acquired by OpenText), is a hosted messaging gateway and security platform featuring anti-spam and email encryption / data loss capability.	N/A
Trend Micro Worry-Free Services Suite	Score 9.5 out of 10	N/A	Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.	N/A

Pricing

AppRiver from OpenText

Trend Micro Worry-Free Services Suite

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
AppRiver from OpenText	Trend Micro Worry-Free Services Suite
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	AppRiver from OpenText	Trend Micro Worry-Free Services Suite
Considered Both Products	AppRiver from OpenText Verified User Anonymous Chose AppRiver from OpenText At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to. Incentivized Helpful? Kelly M Bennett System Engineer Chose AppRiver from OpenText From AppRiver to Office 365, the support crew was exceptionally detailed and helpful. For new users, distribution groups, members on lists, and adding supplementary email addresses to current profiles for my teams, they led me through the process. Incentivized Helpful? Dr. Lorne Lavine Owner Chose AppRiver from OpenText Much better, can talk to a live person, fast response, ease of use Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText AppRiver wins for customer support, cost, efficiency, and speed. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText AppRiver provides extra services that our previous email service provider did not. SharePoint had extra email security features - for the price. Incentivized Helpful? JC Joey Catanzaro I.T. Manager Chose AppRiver from OpenText We evaluated several other vendors that I won't mention by name but found their partner program to be less attractive. If you are already using Office 365, give AppRiver a try. I think you will be pleased. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText I have no experience with other platforms. Incentivized Helpful? Thomas Olsen President Chose AppRiver from OpenText I used to love Rackspace but they have dropped. I still have some customers using their hosting but I'm slowly bringing them over to AppRiver. Incentivized Helpful? SW Scott Woodall Owner Chose AppRiver from OpenText Sherweb: looked at them, but after talking and researching what other users were saying, we decided to use AppRiver. AppRiver's tech support wins out every time. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText Never used similar product. Incentivized Helpful? MN Mark Norman Director of Technology Chose AppRiver from OpenText AppRiver's securetide spam filter is good, but I will say, it's the one product we moved away from. We switched to ProofPoint for email threat protection, and ProofPoint's quarantine notice and some other advanced features, at the time of our switch, were clear improvements … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText We have been using AppRiver since our company inception and have not had any reason to look elsewhere or consider other options. We continue to be pleased with AppRiver. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText Many clients use GoDaddy for their email hosting. If you want to see a night and day difference in support, AppRiver is the way to go. I hate waiting on hold with GoDaddy, transferring through their automated menus, finding clients trapped in year-long commitments for email … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText none Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText We switched for a reason. Incentivized Helpful? JM John Massaro System Administrator Chose AppRiver from OpenText At the time, 5 years ago, we switched from Intermedia to Appriver based on price and portal features. AppRiver had better pricing, did support themselves, and integrated Office 365 into their own customer portal for easy management. They were the only ones at the time. I cannot … Incentivized Helpful? BW Butch Watson IT Manager Chose AppRiver from OpenText We have not evaluated any other products offered by AppRiver other than what we currently use. We have what we need. Incentivized Helpful? DR Dom Russo CIO (Chief Information Officer) Chose AppRiver from OpenText There was one other company that I evaluated in the area but clearly made my decision based on a recommendation from someone that was also an AppRiver customer. Incentivized Helpful? BA Brion Appling VP of Tech Chose AppRiver from OpenText In the past, we have just gone directly through Microsoft. This was generally easy, and the support Techs knowledgeable, but could take an hour to get to a tech and the tech was often difficult to understand. Microsoft is trying to discourage going directly through them now, … Incentivized Helpful? DB David Burnett IT Manager Chose AppRiver from OpenText Initially we were using Microsoft Office 365 for licensing, an on-premise Exchange server for e-mail, and The E-mail Laundry for spam filtering. After months of unsuccessful attempts to migrate our e-mail to Office 365, AppRiver was the only solution that successfully … Incentivized Helpful? Dale Johnson Information Technology Manager Chose AppRiver from OpenText We used Postini as our email filtering for a couple of years until it was purchased by Google. We continued on with Google because we didn't want to have the pain of migrating to another platform. But, we research and decided on AppRiver. The migration over was very simple and … Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText Spamtitan doesn't have as much granular settings, but it is far superior at blocking malicious emails. Incentivized Helpful? Verified User Anonymous Chose AppRiver from OpenText As Trend Micros WFBS is a whole suite I don't expect it to have the same capabilities and or performance as a dedicated service. Scanning times are greatly reduced using a cloud-based service as I don't have to provide CPU and Ram to a VM to sit scanning emails or relegate my … Incentivized Helpful? HC Hunter Clayton Sales & Marketing Representative Chose AppRiver from OpenText We have not used any similar products. Incentivized Helpful?	Trend Micro Worry-Free Services Suite Verified User Anonymous Chose Trend Micro Worry-Free Services Suite Trend Micro Worry-Free Services Suite seems to perform better. Easier to install and manage. Incentivized Helpful? Verified User Anonymous Chose Trend Micro Worry-Free Services Suite Trend Micro Worry-Free Services Suite felt more like a native cloud app compared to Bitdefender. Bitdefender had a large heavy footprint still to install on at least one or two devices where as Trend Micro Worry-Free Services Suite clients were all the same. I used Watchguard … Incentivized Helpful? Cedric Breuillard Senior System Administrator Chose Trend Micro Worry-Free Services Suite Trend Micro Worry-Free Services Suite is less expensive and easier to implement. It also has better visibility on the market. It has a complete range of other solutions allowing us to offer other versions or more complete products such as Trend Micro Worry-Free Services Suite … Incentivized Helpful? Verified User Anonymous Chose Trend Micro Worry-Free Services Suite Trend Micro is a good product and does well against the competition. Cost and functionality are right in the sweet spot when it comes to ROI. We have used some freeware as added protection with this product and probably didn't need to. The offering is robust and has many … Incentivized Helpful? Brian Duffy Systems Analyst and Administrator Chose Trend Micro Worry-Free Services Suite Trend Micro was initially chosen as it was what our MSP suggested. As we have grown we have realized it doesn't work for us and have been migrating our endpoints to Webroot SecureAnywhere endpoint protection and have been very happy. It is less expensive and improves in many … Incentivized Helpful? David Schwartz IT Director Chose Trend Micro Worry-Free Services Suite Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a … Incentivized Helpful? Mauro Osvaldo Sepulveda Gutierrez Network and Security Engineer Chose Trend Micro Worry-Free Services Suite Worry Free is cheaper than the other vendors and the features are similar, the performance is very good and the option for cloud management was very important to our decision. We are very satisfied with the application, and, we don't have any plans to change applications at … Incentivized Helpful? Mitch Hubbell System Administrator Chose Trend Micro Worry-Free Services Suite There is no comparison, I would hands down use Trend Micro Worry-Free Business Security over any other security solution. I've worked in Break/Fix and seen time after time Norton, Kaspersky, McAfee, Eset, SecureIT all completely miss infections on computers. Why waste your … Incentivized Helpful? Jose A Garcia Sales Representative Chose Trend Micro Worry-Free Services Suite Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal … Incentivized Helpful?

Features

AppRiver from OpenText

Trend Micro Worry-Free Services Suite

Secure Email Gateway

Comparison of Secure Email Gateway features of Product A and Product B
	AppRiver from OpenText 8.5 Ratings 2% above category average	Trend Micro Worry-Free Services Suite - Ratings
Anti-malware	9.80 Ratings	00 Ratings
Customizability	8.90 Ratings	00 Ratings
Data Loss Protection	6.90 Ratings	00 Ratings
Threat Detection	9.70 Ratings	00 Ratings
Sandboxing	6.70 Ratings	00 Ratings
End-to-End Encryption	9.00 Ratings	00 Ratings
Management Tools	8.60 Ratings	00 Ratings

Endpoint Security

Comparison of Endpoint Security features of Product A and Product B
	AppRiver from OpenText - Ratings	Trend Micro Worry-Free Services Suite 9.6 Ratings 11% above category average
Anti-Exploit Technology	00 Ratings	9.50 Ratings
Endpoint Detection and Response (EDR)	00 Ratings	9.90 Ratings
Centralized Management	00 Ratings	9.90 Ratings
Hybrid Deployment Support	00 Ratings	9.90 Ratings
Infection Remediation	00 Ratings	9.80 Ratings
Vulnerability Management	00 Ratings	8.60 Ratings
Malware Detection	00 Ratings	9.80 Ratings

Best Alternatives
	AppRiver from OpenText	Trend Micro Worry-Free Services Suite
Small Businesses	Zoho Mail Score 9.3 out of 10	ThreatLocker Score 9.5 out of 10
Medium-sized Companies	Avanan Score 9.4 out of 10	CrowdStrike Falcon Score 9.0 out of 10
Enterprises	Avanan Score 9.4 out of 10	BeyondTrust Endpoint Privilege Management Score 9.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AppRiver from OpenText	Trend Micro Worry-Free Services Suite
Likelihood to Recommend	8.9 (0 ratings)	9.6 (0 ratings)
Usability	10.0 (0 ratings)	9.0 (0 ratings)
Support Rating	8.4 (0 ratings)	9.4 (0 ratings)

User Testimonials
	AppRiver from OpenText	Trend Micro Worry-Free Services Suite
Likelihood to Recommend	I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well Incentivized Dale Johnson Information Technology Manager Read full review	With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation. Incentivized Verified User Anonymous Read full review
Pros	Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate. Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat. Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support. Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted. Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time. Incentivized TS Todd Swartzman VP Operations Read full review	Adds a second layer to office 365 filtering and often finds things that were missed. Built in XDR provides more details on a threat than you'd normally have. Overall Easy to use but still very powerfull. Built in web filtering is easy to use and helps when users are offsite. Incentivized Verified User Anonymous Read full review
Cons	We had an issue with bills coming to us instead of going directly to the client that took a little longer to fix than we would have preferred. It would be nice if the bills included the domain name. When I was receiving my client's bill, it was difficult to tell which domains the bill was for. Cost a little more than from Microsoft directly. Incentivized BA Brion Appling VP of Tech Read full review	Apple Mac client is troublesome. Policies are clunky and difficult to understand. Security Agent dashboard lacks tools needed to remediate problems. Technical support was less than satisfactory. Incentivized Brian Duffy Systems Analyst and Administrator Read full review
Usability	AppRiver is very easy to use. A new employee can begin using it on their first day. Incentivized HC Hunter Clayton Sales & Marketing Representative Read full review	Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business. Incentivized Verified User Anonymous Read full review
Support Rating	AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call. Incentivized JC Joey Catanzaro I.T. Manager Read full review	The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting. Incentivized Verified User Anonymous Read full review
Alternatives Considered	AppRiver takes Microsoft 365 and simplifies the billing, provisioning, and support, to the point that we no longer have to deal with Microsoft directly, are able to simply focus on the product, rather than all the settings, setup, and all the other headaches typically associated with setting up a Microsoft365 Tenant. Incentivized Verified User Anonymous Read full review	Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure. Incentivized Jose A Garcia Sales Representative Read full review
Return on Investment	We were able to drop our email scanning software that was taking hours to clear the cache of emails daily. The reduction in delays on email scanning improved our efficiency as emails take seconds to minutes to get to where they are going not hours. Encrypted email service (Cypher-Post) is difficult to use as well as our recipients do not like how difficult it is to use. The stub emails that contain links often get deleted because people are trained not to click on links in emails. This has caused substantial delays in people getting emails from us. Incentivized Verified User Anonymous Read full review	It was a step up from what we were using before and has been a solid tool. For the number of sites and malicious files blocked I'd say it is a good product at a good price. Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe. Incentivized Verified User Anonymous Read full review
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