OpenText Universal Discovery and Universal CMDB

Great for its responsiveness to customer service. Excellent with data replication. Impressive with workflow management. Great with the discovery of new network points.

Incentivized

• Management and organization of Configuration Items
• Ensures a single and uniform source of database to avoid any ambiguity between departments.
• Proper delivery of services

Incentivized

• When getting started the Cloud deployment may be not that easy.
• To manipulate the system deeply requires a professional operator.
• Working on large data project.

Incentivized

Old versions which do not support CMS have a luck of user experience and performance for reports and service modeling.

Incentivized

Some complex issues regarding performance and platform upgrades have been difficult to address and have short time solutions.

Incentivized

Upgrades from old versions were really hard to handle.

Incentivized

Microfocus is less expensive than IBM. Also, IBM's user interface is more complex than Microfocus's User interface as Microfocus is more friendly. Also, Microfocus allows the user or system engineer to navigate the UI, search records and service manager, etc. providing the user complete management platform making it a completely accessible platform.

Incentivized

• Improved our infrastructure operations supporting well our business.
• Improved the lifecycle management of infra and software components.
• Timely identification of obsolescence and helps maintaining an up-to-date IT landscape supporting well our business operations.

Incentivized