OpenText Universal Discovery and Universal CMDB

Score9.3 out of 10

11 Reviews and Ratings

What is OpenText Universal Discovery and Universal CMDB?

Formerly from Micro Focus, OpenText™ Universal Discovery and Universal CMDB discovers, maps, and manages IT configurations and can be deployed on-premises or via SaaS. It is used to increase IT visibility and reduce IT service disruptions with robust discovery, service dependency mapping, and proactive impact analysis.

Categories & Use Cases

Configuration Management Databases

Oscar Narváez Del Rio View profile

Analytics and Automation Tools Manager in Information Technology at Entel (5001-10,000 employees employees)

Use Cases and Deployment Scope

One of the most critical facts for IT operation management is to have a complete view of infrastructure, databases, applications, and services to understand the entire ecosystem and all relationships, which is hard to achieve without the proper tools and the risk of losing control could be high. Micro Focus Universal Discovery and Universal CMDB uses different protocols, connectors, and components to scan the different CI types and dynamically creates the relations between them, keeping all information up to date and allowing centralized management. Universal CMDB is a tool that can be natively integrated with other Microfocus tools for IT operation management like Service Manager, SiteScope, Operations Bridge, etc., and also with tools from different vendors articulating processes to support IT operations.

Pros

Create a unified map of IT Infraestructure and services
Provide a single source for managing a CMDB
Discover CIs and their relationship from different technologies
Agent-less discovery allows a complete scan withoud dependency on agents instalation

Cons

Upgrade proccess throgh versions has a medium-high complexity
Old versions wich do not sopport CMS interface have low performance for reporting
All features are only available with license

Most Important Features

Agent-less discovery and centralized CIs management
Native integration with IT Operation Management tools
Create a service oriented model of IT components

Return on Investment

Provide up to date information of all IT Infrastructure and service for managment level
Support analysis for incident management and capacity planning

Alternatives Considered

BMC Helix Discovery, BMC Helix Configuration Management Database (CMDB) and Zabbix

Other Software Used

Micro Focus SiteScope (formerly HP SiteScope), Micro Focus Operations Bridge (formerly HP Operations Bridge)

Usability

Vandana Yadav

Presales Executive in Information Technology at Corporate Infotech Pvt Ltd (1001-5000 employees employees)

Use Cases and Deployment Scope

In our organization, we use this as it is a single source of data across all the teams in our company as it ensures a common database for our company. Since we are a service provider company- It ensures proper delivery of services by capturing and managing the Configuration Items, otherwise known as CI(s) by ensuring uniform data flow between multiple departments of our organization.

Pros

Management and organization of Configuration Items
Ensures a single and uniform source of database to avoid any ambiguity between departments.
Proper delivery of services

Cons

It is quite expensive as compared to other available solutions
There is a little room for improvement for user interfaces.
Performance can be improved by optimization of services offered.

Most Important Features

Helps in analyzing the risks for any kind of deployments
Manages and stores information about CIs
Plays a major role in incident and problem management scenarios.

Return on Investment

ensured proper service delivery which helped organizations to grow
It was a little expensive for the company.
Mainly had a positive impact especially in the cases of risk assessment and analysis.

Alternatives Considered

IBM Tivoli Change and Configuration Management Database

Other Software Used

IBM Tivoli Change and Configuration Management Database, ManageEngine ServiceDesk Plus, SolarWinds Service Desk (SSD)

George Kennedy View profile

Financial Analyst at Navy Federal Credit Union (51-200 employees employees)

Use Cases and Deployment Scope

It's superb for its outstanding workflow management. Excellent for [being] able to track all IT assets incurred. Rekindle with asset tracking. Impressive with data visualization.

Pros

Magnificent for data visualization.
Efficient with workflow automation.
Terrific with database recovery and repair which is instant.

Cons

It's a super terrific with workflow management
Great with it's efficiency with data protection.
Magnificent with responsiveness of customer service.

Most Important Features

It's magic with discovery of new network points.
Terrific for data replication
Efficient with workflow management.

Return on Investment

Terrific with data recovery and visualization
Magnificent with workflow automation.
Excellent with asset management.
Ease of use.

Jessica Meagan View profile

DevOps Engineer in Information Technology at ChemAxon (201-500 employees employees)

Use Cases and Deployment Scope

The system discovering functionalities are effective and the platform deployment options are excellent. The enhancement of multiple Cloud operations and data management capability is amazing. Data analytics offered and also time management capability this Micro Focus solution provides the perfect services and easy on reporting and data security is effective.

Pros

Cost management capability is amazing.
Time management functions are helpful.
Cloud operations easy acceleration.

Cons

When getting started the Cloud deployment may be not that easy.
To manipulate the system deeply requires a professional operator.
Working on large data project.

Most Important Features

The configuration management capabilities.
Operations easy management options.
Discovery functionalities.
Cost management tools.

Return on Investment

The Cloud services improvement.
Helpful on production cost management.
Time management and reports are excellent.

Other Software Used

Micro Focus Hybrid Cloud Management X (formerly HP Cloud Service Automation), Azure Data Lake Analytics, Avanan

Verified User

Team Lead in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

CMDB helps us in fulling several processes of Asset Management as well as Service Management like Incident, Problem, Change, Release in keeping tab of the ownership, SLA tacking & Impact analysis of these mentioned areas. It also helps in business service mapping with respective technologies for event management perspective, this helps us in providing invisibility in the health and performance of the CI supporting the given businesses.

Pros

Service Management
Asset Management
Change Management
Release Management

Cons

Browser Capability
User Experience

Most Important Features

Asset Management
Service Requests
Change Management

Return on Investment

Asset Discovery has been made easy
Release management is easy

Alternatives Considered

ServiceNow App Engine

Other Software Used

ServiceNow IT Service Management, IBM Security QRadar, New Relic