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Esker vs. OpenText CX-E Voice

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Esker

    Score10 out of 10
    N/AEsker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
    Pricing
    EskerOpenText CX-E Voice
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EskerOpenText CX-E Voice
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    EskerOpenText CX-E Voice
    Contact Center Software
    Comparison of Contact Center Software features of Esker and OpenText CX-E Voice
    Feature
    Esker
    -
    Ratings
    OpenText CX-E Voice
    9.3
    2 Ratings
    Agent dashboard00 Ratings10.02 Ratings
    Validate callers00 Ratings10.02 Ratings
    Outbound response00 Ratings10.02 Ratings
    Call forwarding00 Ratings9.52 Ratings
    Click-to-call (CTC)00 Ratings9.52 Ratings
    Warm transfer00 Ratings9.52 Ratings
    Predictive dialing00 Ratings10.01 Ratings
    Interactive voice response00 Ratings9.02 Ratings
    REST APIs00 Ratings9.02 Ratings
    Call scripts00 Ratings8.52 Ratings
    Call tracking00 Ratings10.01 Ratings
    Multichannel integration00 Ratings8.01 Ratings
    CRM software integration00 Ratings8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Esker and OpenText CX-E Voice
    Feature
    Esker
    -
    Ratings
    OpenText CX-E Voice
    8.9
    2 Ratings
    Inbound call routing00 Ratings10.02 Ratings
    Omnichannel inbound routing00 Ratings10.01 Ratings
    Recording00 Ratings8.52 Ratings
    Quality management00 Ratings8.01 Ratings
    Call analytics00 Ratings9.01 Ratings
    Historical reporting00 Ratings9.02 Ratings
    Live reporting00 Ratings10.01 Ratings
    Customer surveys00 Ratings8.01 Ratings
    Customer interaction analytics00 Ratings8.01 Ratings
    User Ratings
    EskerOpenText CX-E Voice
    Likelihood to Recommend
    10.0
    (17 ratings)
    8.2
    (3 ratings)
    Usability
    5.5
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (10 ratings)
    -
    (0 ratings)