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OpenText CX-E Voice vs. Sprinklr Service

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OpenText CX-E Voice

8 Reviews and Ratings

Sprinklr Service

54 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText CX-E Voice

    Score8.5 out of 10
    Small Businesses (1-50 employees)
    		OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A

    Sprinklr Service

    Score8.5 out of 10
    		N/ASprinklr Service is a cloud-native unified customer service platform powered by AI that enables customer and agent experience across 30+ digital, social and voice channels, and delivers real-time insights. Enables customers to interact with a brand on their preferred channel for consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and experience.…

    $249

    per month per seat

    Pricing
    OpenText CX-E VoiceSprinklr Service
    Editions & Modules
    No answers on this topic
    Self-Serve Customer Service Solution
    $249
    per month per seat
    Offerings
    Pricing Offerings
    OpenText CX-E VoiceSprinklr Service
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Omnichannel Automation, AI and Insights Reporting
    More Pricing Information
    Features
    OpenText CX-E VoiceSprinklr Service
    Contact Center Software
    Comparison of Contact Center Software features of OpenText CX-E Voice and Sprinklr Service
    Feature
    OpenText CX-E Voice
    9.3
    2 Ratings
    Sprinklr Service
    7.1
    2 Ratings
    Agent dashboard10.02 Ratings8.02 Ratings
    Validate callers10.02 Ratings6.02 Ratings
    Outbound response10.02 Ratings6.02 Ratings
    Call forwarding9.52 Ratings7.02 Ratings
    Click-to-call (CTC)9.52 Ratings8.01 Ratings
    Warm transfer9.52 Ratings8.02 Ratings
    Predictive dialing10.01 Ratings5.02 Ratings
    Interactive voice response9.02 Ratings8.02 Ratings
    REST APIs9.02 Ratings8.02 Ratings
    Call scripts8.52 Ratings7.02 Ratings
    Call tracking10.01 Ratings7.02 Ratings
    Multichannel integration8.01 Ratings8.02 Ratings
    CRM software integration8.01 Ratings6.02 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of OpenText CX-E Voice and Sprinklr Service
    Feature
    OpenText CX-E Voice
    8.9
    2 Ratings
    Sprinklr Service
    8.1
    2 Ratings
    Inbound call routing10.02 Ratings7.02 Ratings
    Omnichannel inbound routing10.01 Ratings10.01 Ratings
    Recording8.52 Ratings7.02 Ratings
    Quality management8.01 Ratings7.02 Ratings
    Call analytics9.01 Ratings8.02 Ratings
    Historical reporting9.02 Ratings10.01 Ratings
    Live reporting10.01 Ratings8.02 Ratings
    Customer surveys8.01 Ratings8.02 Ratings
    Customer interaction analytics8.01 Ratings8.02 Ratings
    User Ratings
    OpenText CX-E VoiceSprinklr Service
    Likelihood to Recommend
    8.2
    (3 ratings)
    9.0
    (26 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.5
    (7 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    9.9
    (3 ratings)
    Performance
    -
    (0 ratings)
    9.9
    (3 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (10 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)